9 Ways to Fix Disney Plus Error Code 42

Emma's user avatar
December 12, 2023

If you see the following error message when trying to log into Disney+, please select one of the options below for more information.

“Error Code 42: We’re sorry, we’re having trouble connecting you to the service. Please check to see that you are still connected to the internet, and try again.”

Related errors

Disney Plus Error Code 42 typically indicates a problem with your device’s network connection. Here are some steps you can try to fix the issue:

1. Check your internet connection

Make sure your device is connected to a stable and reliable internet connection. You can try resetting your router or modem if your connection is unstable.

On phone or tablet

  1. Go to Settings.
  2. Check WLAN or Cellular connection.
  3. Turn off and then turn on again.

On computer

  1. Click the network icon.
  2. Check your internet connection.

If you indeed connected to internet, follow below steps to test your internet connection.

  1. Open a web browser: Launch your preferred web browser (such as Google Chrome, Mozilla Firefox, or Safari).
  2. Visit a website: Type in the URL of a website you regularly visit, such as www.google.com.
  3. Wait for the page to load: Give the webpage a few moments to load. If it loads successfully, it indicates that you have an active internet connection.
  4. If the webpage fails to load or displays an error message, it suggests that there may be an issue with your internet connection.
  5. Test other websites or online services: Try visiting different websites or using various online services (such as other streaming platforms or email) to see if you encounter similar connectivity problems.
  6. Restart your router/modem: If you experience persistent connection issues, try restarting your router or modem. Unplug the power source, wait for about 30 seconds, and then plug it back in. Allow the device to reboot and establish a fresh connection.
  7. Check network cables and connections: Ensure that all network cables are securely connected to your router/modem and your device. If you are using Wi-Fi, verify that you are connected to the correct network and that the signal strength is strong.
  8. Contact your Internet Service Provider (ISP): If you have performed the above steps and continue to experience internet connection problems, reach out to your ISP’s customer support for assistance. They can help diagnose any issues with your connection and provide guidance on resolving them.

Test your internet connection to make sure you have a minimum download speed of 5 Mbps. To do this, open a browser and google ‘Internet speed test.’ If your download speed doesn’t meet the minimum, contact your internet provider to troubleshoot your connection speed.

2. Relaunch Disney+ app or website

On phone or tablet, force quit Disney+ app and open it again. On computer, close disneyplus.com and open it later in a Private or Incognito window. Or try a different browser.

3. Restart your device

Try restarting your device and relaunching the Disney Plus app to see if the error code has cleared.

On phone or tablet

  1. Power off your phone or tablet with Disney+ app.
  2. Unplug the power from your network devices (modem, router, etc.).
  3. Wait 30 seconds.
  4. Power on your phone or tablet, open Disney+ app, and log in again.

On computer

  1. Close all apps and restart your computer.
  2. Go to disneyplus.com and log in.

4. Reinstall your Disney+ app

Delete the Disney Plus app from the streaming device that’s giving you trouble, then reinstall it. Once it has finished installing, attempt to log in and stream.

5. Clear the app cache and data

If you’re using an Android device, you can try clearing the Disney Plus app’s cache and data by going to Settings > Apps > Disney Plus > Storage > Clear Cache / Clear Data. If you’re using an iOS device, you can try deleting and reinstalling the app.

6. Clear Browser Cache and Cookies

Clearing your browser’s cache and cookies can help resolve various issues, including slow performance, login issues, and website errors.

7. Update the app

Make sure you’re using the latest version of the Disney Plus app. Check the app store on your device for any available updates and install them if necessary.

8. Disable VPN or proxy

If you’re using a VPN or proxy, try disabling it and connecting to the internet directly to see if that resolves the error code. If you use VPN to access Disney+, change a location.

9. Contact Disney Plus support

If none of the above steps resolve the issue, contact Disney Plus support for further assistance. They may be able to help you troubleshoot the problem or provide additional guidance.

10. Download Disney Plus videos to MP4 and play them with other video player

To avoid any errors on Disney Plus, the best way is to download Disney Plus movies to MP4 with the poweful Pazu Disney+ Video Downloader. After that you can watch the movies and TV shows offline anywhere without Disney+ app or disneyplus.com.

Pazu Disney+ Video Downloader is able to download unlimited movies and TV shows from Disney+ on Windows and Mac without the need of Disney+ application. It supports downloading Disney Plus videos in MP4 or MKV format and retains audio tracks and subtitle files in multiple languages.Pazu Disney+ Video Downloader has an intelligent search engine, and an advanced download core to help you download high quality Disney+ videos on Mac and Windows.

Disney Plus Video Downloader

Disney+ Video Downloader

Download Disney+ movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Disney+.
  • Download video in 720P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

The following is the detailed tutorial to download movies and TV shows from Disney+ with Pazu Disney+ Video Downloader.

Step 1. Run Pazu Disney+ Video Downloader on your Mac or Windows

Download, install and launch Pazu Disney+ Video Downloader on your Mac or Windows. Log in your Disney+ account. Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Disney Plus Video Downloader

Step 2. Search Spider-Man movies

Type Spider-Man in the search field and click the search icon.

Or copy and paste the link from the Disney Plus web player. Pazu Disney+ Video Downloader will search for the content quickly and display the most related videos on the interface.

Step 3. Customize the output settings

Click the Settings icon on the upper right corner of the interface. Here you can set the output format as MKV, choose the video codec, and select the language of audio tracks and subtitles as needed.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese

Step 4. Start downloading Spider-Man movies to MP4

Click Download button on the right side. The downloading begins.

Disney Plus videos to MP4