How To Fix Disney Plus Error Code 14?

Emma's user avatar
December 12, 2023

If you encounter an error code 14 while attempting to log in, please choose one of the options below to obtain more information and assistance:

‘Incorrect Password. Please reenter your password and try again. If the problem persists, try resetting your password by selecting “Forgot Password?” (Error Code 14)’

‘We couldn’t log you in. Please check your email and password and try again. If you’d like to reset your password. use “Forget Password” link below. (Error Code 14)’

Related errors

How to fix Disney Plus Error Code 14?

1. Try again later

If you have confirmed that your password is correct but you’re still encountering the error, you can try the following steps:

  1. Double-check your credentials: Ensure that you are entering the correct email address and password associated with your Disney+ account. Pay attention to any capitalization, special characters, or spaces.
  2. Retry logging in: Click on the “Continue” button again to retry the login process. Sometimes, a temporary glitch or network issue can cause authentication problems. Attempting to log in again may resolve the issue.
  3. Wait and try again later: Sometimes, server-related issues or maintenance activities on the Disney+ platform can cause temporary login problems. If none of the above steps resolve the issue, it might be best to wait for a while and try logging in again later.

I have encounter this error several times and I am sure my password is correct, so I try again and again. After a few times, I succeed to log in.

2. Reset your password

If you are uncertain about the correctness of your password, it is advisable to reset it to regain access to your account. To initiate the password reset process, click on the “Forget Password?” or similar link provided on the login page. Follow the instructions provided to reset your password and regain control of your account.

  1. Select Forgot Password?
  2. Check your inbox for an email from Disney+ (subject: Your one-time passcode)
  3. Enter your 6-digit verification code to verify your email address
  4. Enter new password
  5. Select CONTINUE
  6. Once you have successfully reset your password, return to the Disney+ login page and enter your newly set password to log in to your account.

If you encounter any issues during the password reset process or do not receive the reset email, it is recommended to reach out to Disney+ customer support for further assistance. They will be able to guide you through the necessary steps to regain access to your account.

Disney+ also offers support via a Live Chat – Click here to go to Disney+ Live support

How to download Disney Plus videos to MP4  to avoid such Error Codes?

To avoid any errors on Disney Plus, the best way is to download Disney Plus movies to MP4 with the poweful Pazu Disney+ Video Downloader or Pazu Netflix Video Downloader.

Pazu Disney Plus Downloader is able to download unlimited movies and TV shows from Disney+ on Windows and Mac without the need of Disney+ application. It supports downloading Disney Plus videos in MP4 or MKV format and retains audio tracks and subtitle files in multiple languages.Pazu Disney+ Video Downloader has an intelligent search engine, and an advanced download core to help you download high quality Disney+ videos on Mac and Windows.

Disney Plus Video Downloader

Disney+ Video Downloader

Download Disney+ movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Disney+.
  • Download video in 720P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

The following is the detailed tutorial to download movies and TV shows from Disney+ with Pazu Disney+ Video Downloader.

Step 1. Run Pazu Disney+ Video Downloader on your Mac or Windows

Download, install and launch Pazu Disney+ Video Downloader on your Mac or Windows. Log in your Disney+ account. Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Disney Plus Video Downloader

Step 2. Search movies/TV shows

Type the movie/TV show title in the search field and click the search icon.

Or copy and paste the link from the Disney Plus web player. Pazu Disney+ Video Downloader will search for the content quickly and display the most related videos on the interface.

Step 3. Customize the output settings

Click the Settings icon on the upper right corner of the interface. Here you can set the output format as MKV, choose the video codec, and select the language of audio tracks and subtitles as needed.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese

Step 4. Start downloading Spider-Man movies to MP4

Click Download button on the right side. The downloading begins.

Disney Plus videos to MP4