Why Can’t I Log Into Disney Plus? 10 Solutions

Emma's user avatar
December 12, 2023

Disney Plus has completely revolutionized the world of streaming with its extensive library of movies, TV shows, and exclusive content. However, nothing is more frustrating than eagerly settling down for a night of binge-watching, only to be met with the dreaded login issue.

If you find yourself unable to log into your Disney Plus account, fear not! There are a few simple solutions to this pesky problem. First and foremost, it’s essential to double-check that you are entering the correct login credentials to access your account. Make sure to input your password with the correct spelling, letters, special characters, and capitalization.

If you’ve triple-checked your login details and are still unable to access your account, don’t fret. It could simply be a caching issue. In this case, clearing the cache of the Disney+ app or the web browser could resolve the problem. Simply clear the cache and try logging in again.

At times, other factors such as an outdated app version, network connection issues, or server problems can also cause login issues. To rule out these possibilities, ensure that your app is up-to-date and your network connection is strong and stable.

Rest assured that with these tips, you’ll be able to troubleshoot your login issue quickly and easily, and soon enough, you’ll be back to streaming your favorite shows and movies on Disney Plus.

Common log in errors

Error Code 14: We couldn’t log you in. Please check you email and password and try again.

Error Code 93: Due to suspicious activity from this account, we have blocked your access.

Error Code 42: We’re sorry, we’re having trouble connecting you to the service. Please check to see that you are still connected to the internet, and try again.

How to fix Disney Plus Log in Error?

Disney Plus log in errors typically occurs when there is a problem with the internet connection. It indicates that the device you are using to stream Disney Plus is not able to connect to the Disney Plus servers.

Here are some steps you can take to fix the error:

1. Check your internet connection

Ensure that your internet connection is stable and strong. You can do this by running a speed test on your device.

  • Restart your modem and router. 
  • Try switching to another network.
  • Reset your network settings.
    • If you’re using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
    • If you’re using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.
    • This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

2. Restart Disney+ app

Close and restart the Disney+ app as a first step towards resolving this problem. Most errors can usually be fixed by just quitting and restarting the app. Then check to see whether the problem has been resolved. If not, go ahead with the options below.

iPhone X and later

  1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
  2. Swipe right or left to find the app that you want to close.  
  3. Swipe up on the app’s preview to close the app. 

iPhone SE, iPhone 8 and earlier, and iPod touch

  1. Double-click the Home button to show your most recently used apps. 
  2. Swipe right or left to find the app that you want to close.  
  3. Swipe up on the app’s preview to close the app.


  1. How you do this depends on your phone and the Android version. If you’re not sure how your device shows running apps, try the different methods that are available:
    • Swipe up from the bottom of the screen (but don’t swipe too far up or the app drawer opens).
    • Tap the small square icon on the bottom of the screen.
    • Press the physical button on the bottom of your phone or tablet that looks like two overlapping rectangles. You might not see it light up until you press in that area next to the Home button.
    • On Samsung Galaxy devices, press the Recent Apps button to the left of the Home button.
  2. Swipe up and down or left and right (depending on your phone) to find the app you want to close down.
  3. Swipe up on the app you want to kill, as if you were throwing it off the screen. This works if your apps are listed horizontally.

3. Restart your device

Try restarting the device you are using to stream Disney Plus. This can help reset any network or connection issues.

4. Clear cache and data

Clearing the cache and data of the Disney Plus app on your device can help fix the error. Go to the settings of your device, select the Disney Plus app, and clear the cache and data.

5. Check your VPN

If you use VPN, check whether it is still working. Or connect to another location.

6. Check for updates

Ensure that both your device and the Disney Plus app are up to date. If not, update them to the latest versions.

  • Launch “Play Store/App Store.”
  • Use the search option to find the Disney+ app.
  • Tap “Update.”

Afterward, open the Disney app on your device, enter your credentials, and tap“Login” to access your account. 

7. Access Disney+ on another device

Open Disney+ app or web browser on another device and make sure Disney Plus Server is stable.

8. Uninstall and reinstall the app

If none of the above steps work, try uninstalling and reinstalling the Disney Plus app on your device.

9. Reset your Disney Plus password

This will ensure that you have a valid password, and it also gives you the option to force devices to log out.

  1. From the Disney Plus main site, click LOG IN.
  2. Enter your email address, and click CONTINUE.
  4. Wait for an email from Disney Plus, enter the code you receive, and click CONTINUE.
  5. Enter new password, and click CONTINUE.
  6. Use your new password to log into the Disney Plus app.

10. Check the Disney Server Status

As an online service, it relies on its servers to deliver uninterrupted content to its subscribers. In the event of a server outage or downtime, users may experience unexpected issues or disruptions in their streaming experience.

If you are encountering login problems or other issues with Disney Plus, it may be worth checking the current service status and past issues on the Downdetector Disney Plus page. This can help you determine whether the issue is related to a server outage or another technical issue. By staying informed about the service status, you can take appropriate measures to troubleshoot the issue or wait until the problem is resolved.

11. Log in Disney+ on your smart TV or TV connected device

When you want to log in Disney+ on your smart TV or gaming console, you need to launch the Disney+ app and select Log in on your TV, then visit DisneyPlus.com/begin on a computer or mobile device. Then enter the 8-digit code you see on your TV and select Continue. If you can’t access DisneyPlus.com/begin, check here for the solutions.

How to download Disney Plus videos to MP4  to avoid such Error Codes on ?

To avoid any errors on Disney Plus, the best way is to download Disney Plus movies/TV shows to MP4 with the powerful Pazu Disney+ Video Downloader. Then you can watch your favorite Disney Plus content on any device without Disney+ app or web player.

Pazu Disney+ Video Downloader is able to download unlimited movies and TV shows from Disney+ on Windows and Mac without the need of Disney+ application. It supports downloading Disney Plus videos in MP4 or MKV format and retains audio tracks and subtitle files in multiple languages.Pazu Disney+ Video Downloader has an intelligent search engine, and an advanced download core to help you download high quality Disney+ videos on Mac and Windows.

Disney Plus Video Downloader

Disney+ Video Downloader

Download Disney+ movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Disney+.
  • Download video in 720P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

The following is the detailed tutorial to download movies and TV shows from Disney+ with Pazu Disney+ Video Downloader.

Step 1. Run Pazu Disney+ Video Downloader on your Mac or Windows

Download, install and launch Pazu Disney+ Video Downloader on your Mac or Windows. Log in your Disney+ account. Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Disney Plus Video Downloader

Step 2. Search Spider-Man movies

Type Spider-Man in the search field and click the search icon.

Or copy and paste the link from the Disney Plus web player. Pazu Disney+ Video Downloader will search for the content quickly and display the most related videos on the interface.

Step 3. Customize the output settings

Click the Settings icon on the upper right corner of the interface. Here you can set the output format as MKV, choose the video codec, and select the language of audio tracks and subtitles as needed.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese

Step 4. Start downloading Spider-Man movies to MP4

Click Download button on the right side. The downloading begins.

Disney Plus videos to MP4


It’s easy to download Disney+ movies and TV shows on phone and tablet, however, you can only play the video on that device where it is downloaded. Luckily, with Pazu Disney+ Video Downloader, you can easily have a collection of downloaded Disney Plus videos to play on any device. This professional tool is adept at downloading movies and TV shows from Disney Plus in MP4 or MKV format, which makes the downloaded videos compatible with multiple devices and lets you play Disney Plus videos anywhere and anytime.