9 Quick Ways to Fix Disney Plus Not Working on TV

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December 12, 2023

Disney Plus is a top streaming service with a wide range of captivating shows from Disney, Marvel, Star Wars, Pixar, and National Geographic. With a quality Smart TV, you can indulge in select titles in impressive 4K Ultra HD and IMAX Enhanced formats.

Nevertheless, if you are encountering trouble with Disney+ video playback on your TV—like buffering, connection errors, skipping, or quality issues—we’re here to assist you. Below, you’ll find some quick fixes if you’re facing difficulties while streaming Disney+ on your TV. Follow these ways to troubleshoot the problems.

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1. Confirm your TV is supported

If you encounter issues while attempting to stream Disney+ on your smart TV, it’s a good idea to first verify whether your TV is compatible with the platform. Disney+ is designed to work with a diverse array of TV models. You can consult the list below to determine if your TV is included.

Amazon Fire TV

  • Including the Fire TV Stick, running on Fire OS 5.0 and later.

Apple TV devices

  • Running on tvOS 15.3 and later:
    • Apple TV HD (4th generation or later)
    • Apple TV 4K 

Android TV and set-top boxes

  • With Android OS 5.0 or later, including:
    • Dynalink TV BOX
    • Onn. Android TV UHD Streaming Device
    • Philips
    • Sharp 
    • Sony Bravia
    • TCL
    • Xiaomi Mi Box

Hisense TV

  • 2017 models or newer with the following operating systems:
    • Select VIDAA U2.5 (MT5658 & MT5659 chipsets)
    • Select VIDAA U3 (MSD6886 chipset)
    • VIDAA 4.0 or later


  • 2016 models and newer with WebOS 3.0 or later
    • EZ or EX
    • FZ or FX
    • GZ or GX
    • HZ or HX
    • JZ or JX
    • LZ, LX, or LF
    • MZ or MX

4K Panasonic TV

  • 2017 models or newer with My Home Screen OS that begin with the following product codes:

Samsung TV

  • Most 2016 models or newer using the Tizen operating system

2. Update the operating system of your TV

Ensure that your TV is running the most up-to-date operating system. Typically, you can visit the Settings section on your device to check for any available updates. If your TV is using an older version, this could be the reason for the issues with Disney Plus not functioning correctly.

3. Restart your Disney+ app

Completely close the Disney+ app, including any other background programs running on your TV, and then restart the app to continue streaming. This process can often resolve minor software glitches.

4. Check your internet connection

If the Disney Plus app isn’t loading on your TV or you’re experiencing buffering while streaming, it’s likely due to an unstable internet connection.

First, assess the functionality of your internet by testing other apps on your TV or other devices connected to the same network.

If you encounter streaming problems across various apps or devices, consider performing a soft reset of your WiFi router to address potential network issues. To do this, unplug your router, wait for about 30 seconds, and then plug it back in. After the router reboots, try to stream content on the Disney+ app.

Should internet troubles persist, get in touch with your internet service provider for further guidance on enhancing your connection.

5. Check if the Disney Plus server is down

If Disney+ isn’t loading on your TV, and your own connection seems stable, it might be due to server problems on Disney’s end. To confirm, test the Disney+ app on another device like your laptop or phone. You can also check Disney Plus’ official social media accounts or third-party websites like Downdetector for updates on server availability or maintenance notifications. If the servers are down, you’ll need to wait until they’re back up to start streaming again.

6. Power off and restart your TV

As time passes, your TV might become overloaded, leading to performance problems. If you’re facing unresponsiveness or frequent crashes with the Disney Plus app on your TV, consider restarting your TV with the following steps:

Unplug your TV from the power outlet, wait for at least a minute, and then plug it back in. After restarting your TV, attempt to use the Disney Plus app again. This could help resolve the issue.

7. Clear the cached data on your TV

Devices often store temporary data to enhance overall performance. However, these cached files can become corrupted over time and cause streaming problems. To address this, you can clear cached data through your device’s Settings menu. This action helps eliminate temporary files, thereby freeing up your device’s processing capability.

Discover how to clear your TV cache for improved performance stability below:

Android TV 

  1. Go to Settings > Applications > Disney+ 
  2. Select both Clear Cache and Clear Data

Apple TV (all generations)

  • To clear cached data on an Apple TV, try uninstalling and reinstalling the Disney+ app.

Fire TV and Fire TV Stick

  1. Go to Settings > Applications > Manage Installed Applications > Disney+
  2. Select both Clear Cache and Clear Data

Hisense TV

  1. Press the Home button on your remote control
  2. Select Network in the setup options
  3. Select Clear Internet Memory to clear the cache


  1. Press the Home button on your remote control
  2. Open the Web Browser app
  3. Select Menu > Settings > Clear Browsing Data
  4. Press OK to confirm

Samsung Tizen smart TV

  1. Press the Home button on your remote control
  2. Go to Settings  
  3. Select Broadcasting > Expert Settings > HbbTV Settings > Delete Browsing Data
  4. The app will ask if you want to delete cookies > confirm by selecting Yes

8. Uninstall and reinstall Disney+

To ensure you have the latest version of the Disney+ app, consider uninstalling and then reinstalling it. After reinstalling the updated app, reset all of your connections before attempting to stream. This procedure helps eliminate any potentially corrupted files and guarantees a fresh start for your streaming experience.

9. Download Disney+ titles to MP4 and watch on TV

To avoid any issues with Disney+ not working on your TV and to enjoy the flexibility of watching Disney Plus content offline anytime you want, consider downloading your favorite movies and shows for TV playback.

Disney+ does offer downloads for offline watching, but only on supported mobile devices. These downloads are confined to the Disney+ app and cannot be transferred to other devices like smart TVs. To preserve downloads permanently and watch them on various devices, it’s advisable to save Disney+ content as MP4 files.

Luckily, with the help of Pazu Disney Plus Downloader, you can download unlimited movies and TV shows from Disney+ with either a Basic or Premium account. It supports downloading Disney Plus videos in MP4 or MKV format and retains audio tracks and subtitle files in multiple languages. So you can save the downloaded content to an SD card or USB drive to watch it on any MP4-supported device. Pazu Disney+ Video Downloader is equipped with a smart search engine and advanced download core, enabling high-quality Disney+ video downloads on both Mac and Windows systems.

Disney Plus Video Downloader

Disney+ Video Downloader

Download Disney+ movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Disney+.
  • Download videos in 720P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

The following is a detailed tutorial to download movies and TV shows from Disney+ with Pazu Disney+ Video Downloader.

Step 1. Run Pazu Disney+ Video Downloader on your Mac or Windows

Download, install, and launch Pazu Disney+ Video Downloader on your Mac or Windows. Log in to your Disney+ account. Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Disney Plus Video Downloader

Step 2. Add Disney+ movies/TV shows

Enter the movie/TV show title in the search field.

add Disney Plus videos

Or copy and paste the link of the movie/TV show from the Disney+ website. Then click the Search icon.

search Disney Plus videos

Step 3. Customize the output settings

Click on the Setting button in the upper right corner to customize the video format (MP4/MKV), video codec (H264, H265), and output path, select the language of audio tracks and subtitles, etc.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
Disney Plus format

Step 4. Download movies or TV shows

Pazu Disney+ Video Downloader allows you to select specific audio tracks and subtitles for downloading.

If you are downloading a movie, there is a Setting icon next to the Download icon. Click it to choose the exact audio and subtitles languages. Click on the Download icon to start downloading the movie.

If you are downloading a TV show, after clicking the download icon. You will see all episodes and the Setting buttons on the pop-up window. You need to select the episodes you want to download and click the Setting button to choose the exact audio and subtitles languages, then click the Download button.

Disney Plus episodes

Then click the Download button on the right bottom corner. The downloading begins.

Disney Plus videos to MP4