9 Ways to Fix Disney Plus Error Code 39

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January 25, 2024

At times, when you attempt to play a video on Disney Plus, instead of streaming the chosen movie or TV show, you might encounter an error code on your device. One such commonly appeared error is Disney Plus Error Code 39. Although this error code is frequently associated with game consoles, it can occur on other streaming devices and even smart TVs as well. If you encounter Error Code 39 on Disney Plus, this guide provides nine solutions to resolve the issue.


What is Disney Plus Error Code 39?

Disney Plus Error Code 39 occurs when the platform fails to play the video you selected. The complete error message reads as follows:

We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (error code 39).‘ 

Why do I get Error Code 39 on Disney Plus?

Disney Plus Error Code 39 is usually the result of requested content being temporarily inaccessible. Possible causes include:

  • Accessing Disney+ from an unsupported device or configuration
  • Unstable internet connection or Wi-Fi signal
  • Unusually high number of simultaneous requests for specific content

Disney Plus error code 39 also indicates a rights management issue that prevents Disney’s servers from streaming the requested video. This error message appears when Disney Plus believes that your device lacks the necessary permissions or a secure connection to play content managed by digital rights.

If you encounter this error, follow the most common troubleshooting steps provided below.

How To Fix Disney Plus Error Code 39?

To resolve the Disney Plus error code 39, you can follow the methods listed below. Furthermore, error codes 41 and 43 share similar causes and can be fixed using similar troubleshooting steps.

1. Play the video again

In many cases, streaming errors are temporary and can be resolved by simply reloading the video. It’s possible that the video will play correctly after a short while. However, if the issue persists, you’ll have to use alternative solutions for Error Code 39.

2. Check your internet connection

Check the status of your internet connection and test it by opening another app on your device other than Disney+. If your connection is slow or unstable, try turning your modem and router off and on again. It may also caused by an outage or a slowdown from your internet service provider (ISP). Contact them for support if needed.

3. Check your HDMI connection 

If you are using HDMI-connected devices like game consoles or set-top boxes such as Roku or Apple TV, make sure that the HDMI connection is securely established. You can try plugging the cable into an alternative HDMI port as a troubleshooting step.

4. Restart the Disney Plus app or your device

Occasionally, a minor software glitch, such as a corrupted data cache, can disrupt the proper playback of videos. This can occur on any device, but fortunately, it’s a simple issue to fix. Just restart the app or, if you prefer, restart your streaming device to easily fix this problem.

5. Update or reinstall your Disney Plus app

Make sure that you have the latest version of the Disney Plus app installed on your device. Another troubleshooting option is to uninstall the Disney Plus app and then reinstall it. No matter what device you’re using, it is essential to completely uninstall the app and perform a fresh installation, just as you did when you first installed it. This process will eliminate any potentially corrupted files and ensure a clean installation.

6. Use a different streaming device

It’s possible that the issue lies with the device you’re using to stream Disney Plus videos. First, check if you are attempting to play Disney Plus from an unsupported device. To troubleshoot, try accessing the app through another device. If it works on one device but not the other, you can confirm the source of the problem.

7. Log out of Disney Plus on other devices

Disney Plus Error code 39 can occur if you have exceeded the maximum number of devices logged into your account. Check if you have reached the device amount limitation. If necessary, select the option to “Log out of all devices” on your Disney Plus Account setting to resolve the error.

log out of all devices

8. The problem is on Disney Plus’ end

If you have tried all the previously mentioned solutions and Error Code 39 persists, the issue might not be within your control. It could be related to the content’s availability in your region or a technical problem within Disney Plus. In such cases, it is recommended to contact Disney Plus support for further assistance and explore additional solutions.

9. Download Disney Plus videos to MP4 to avoid error codes occurring

If you want to prevent the error codes from showing up again, you can use the Disney+ video downloader tool. Then you can play the downloaded movies and TV shows offline without worrying about encountering any error code.

Disney Plus Premium members can save selected content for offline viewing within the Disney+ app, but the downloaded videos can only be accessed when your subscription is active and you need to connect to the internet at least once every 30 days. If you log out from your Disney+ account, all downloaded content will be removed from your device.

However, with the Pazu Disney Plus Downloader, you can save your favorite Disney+ movies and TV shows permanently. This powerful app enables you to download Disney Plus videos on both Windows and Mac. The downloaded videos are saved in MP4 or MKV format in 720P quality, so you can watch them offline anywhere you want without the Disney Plus app.

Disney Plus Video Downloader

Disney+ Video Downloader

Download Disney+ movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Disney+.
  • Download videos in 720P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

Follow the tutorial below to download movies and TV shows from Disney Plus with Pazu Disney+ Video Downloader.

Step 1. Run Pazu Disney+ Video Downloader on your Mac or Windows

Download, install, and launch Pazu Disney+ Video Downloader on your Mac or Windows. Log in to your Disney Plus account.

Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Disney Plus Video Downloader

Step 2. Add Disney Plus movies/TV shows

Enter the movie/TV show title in the search field.

add Disney Plus videos

Or copy&paste the link of the movie/TV show from the Disney Plus website. Then click the Search icon.

search Disney Plus videos

Step 3. Customize the output settings

Click on the Setting button in the upper right corner to customize the video format (MP4/MKV), video codec (H264, H265), and output path, select the language of audio tracks and subtitles, etc.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
Disney Plus format

Step 4. Download movies or TV shows

Pazu Disney+ Video Downloader allows you to select specific audio tracks and subtitles for downloading.

If you are downloading a movie, there is a Setting icon next to the Download icon. Click it to choose the exact audio and subtitles languages. Click on the Download icon to start downloading the movie.

If you are downloading a TV show, after clicking the download icon. You will see all episodes and the Setting buttons on the pop-up window. You need to select the episodes you want to download and click the Setting button to choose the exact audio and subtitles languages, then click the Download button.

Disney Plus episodes

Then click the Download button on the right bottom corner. The downloading begins.

Disney Plus videos to MP4


Disney Plus Error Code 39 usually occurs when the requested content is temporarily inaccessible. We have put together 9 solutions to effectively fix it. If you want to prevent the error code from showing up in the future, we recommend using the Pazu Disney Plus Downloader to download Disney Plus videos to MP4 and play offline. This can also prepare you for situations when there is no internet connection.

Download and install Disney+ Video Downloader on your computer to get started