Quick Fixes for Disney Plus Error Code 39

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May 31, 2024

Ever try to watch your favorite Disney+ show, only to be met with the dreaded Error Code 39? While this error is often associated with game consoles, it can also pop up on other streaming devices and smart TVs. Don’t worry, though! This guide provides 9 troubleshooting steps to help you get back to streaming in no time.


Why Do I Get Error Code 39 on Disney+?

When you encounter Error Code 39 on Disney+, it means the platform is unable to play the video you selected. The full error message reads:

“We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).”

Error Code 39 can occur due to several reasons:

  • Device or Configuration Issues: You might be using an unsupported device or configuration for Disney+.
  • Network Problems: An unstable internet connection or weak Wi-Fi signal can also trigger this error.
  • Rights Management: In some cases, Error Code 39 indicates a rights management issue. This means Disney’s servers might not be able to verify your device’s permissions or secure connection to stream the content.
  • Temporary Content Inaccessibility: Sometimes, the requested content might be temporarily unavailable due to technical issues on Disney+’s end.

If you see this error, don’t worry! The following troubleshooting steps can help you get back to streaming.

Additional Notes: Error codes 41 and 43 often share similar causes and can be fixed using these troubleshooting steps.

1. Retry the Video

Sometimes, Disney+ Error Code 39 is a temporary glitch. The video may play correctly after a short while. A quick retry, like refreshing or reloading the video, often resolves the issue.

2. Check Your Internet Connection

A weak or unstable internet connection can cause playback problems. Check the status of your internet connection by:

  • Test Your Speed: Open another app on your device and see if it loads smoothly. This helps you test your internet connection’s stability.
  • Slow or Unstable Connection: If the connection seems slow or unreliable, try restarting your modem and router. This can sometimes clear temporary issues.
  • Outages or Slowdowns: Occasionally, internet service providers (ISPs) experience outages or slowdowns. Check with your ISP for any known issues in your area. If necessary, contact them for support.

3. Check HDMI Connection 

If you’re using HDMI-connected devices like game consoles or set-top boxes (Roku, Apple TV, etc.), ensure the HDMI cable is securely plugged into both the device and your TV. For troubleshooting, try plugging the cable into a different HDMI port on your TV.

4. Restart Your Device

Occasionally, minor software glitches like corrupted data caches can disrupt video playback. This can happen on any device, but a simple restart of the app or your streaming device usually resolves the issue.

5. Use a Different Device

The issue might lie with your streaming device. Ensure you’re using a Disney+ supported device. Try accessing Disney+ on another device; if it works there, the problem is likely device-specific.

6. Update or Reinstall the Disney+ App

Make sure you have the latest Disney+ app version installed. Check the app store on your device for updates.

If the issue persists, consider uninstalling and reinstalling the Disney+ app. This removes potentially corrupted files and ensures a clean installation.

Important Note: Uninstalling the app may remove downloaded videos on some devices.

7. Log Out of Disney+ on Other Devices

Disney+ Error Code 39 can occur if you’re logged in to too many devices simultaneously. Check if you’ve reached the maximum allowed devices. If needed, use the “Log out of all devices” option in your Disney+ account settings to resolve the issue.

Important Note: Logging out of your Disney+ account will remove downloads from your device. You will need to download it again when you log back in.

log out of all devices

8. The Problem Is on Disney’s end

If you’ve tried all the troubleshooting steps and Error Code 39 persists, the problem might be on Disney’s end. It could be related to regional content availability or a technical issue within Disney+. In such cases, contacting Disney Plus support for further assistance is recommended.

9. Download Disney+ Videos to MP4 to Prevent Error Codes

While Disney+ offers an offline download option, it has limitations. The downloaded videos can only be accessed when your subscription is active and if you log out from your Disney+ account or uninstall the app, all downloaded content will be removed from your device.

If you’re looking for a more permanent solution to avoid error codes and enjoy offline viewing without relying on an active subscription, consider using a Disney+ video downloader tool like Pazu Disney Plus Downloader. This allows you to download videos for offline viewing and watch them anywhere, anytime, without the Disney+ app.

Key Features of Pazu Disney Plus Downloader

Download Disney+ movies & TV shows to MP4 and MKV with HD quality. 

Disney Plus Video Downloader
  • Download movies & TV shows from Disney+.
  • Support both Windows and Mac.
  • Download videos in 720P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

Follow the tutorial below to download movies and TV shows from Disney Plus with Pazu Disney+ Video Downloader.

Step 1. Run Pazu Disney+ Video Downloader on your Mac or Windows

Download, install, and launch Pazu Disney+ Video Downloader on your Mac or Windows. Log in to your Disney Plus account.

Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Disney Plus Video Downloader

Step 2. Add Disney Plus movies/TV shows

Enter the movie/TV show title in the search field.

add Disney Plus videos

Or copy&paste the link of the movie/TV show from the Disney Plus website. Then click the Search icon.

search Disney Plus videos

Step 3. Customize the output settings

Click on the Setting button in the upper right corner to customize the video format (MP4/MKV), video codec (H264, H265), and output path, select the language of audio tracks and subtitles, etc.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
Disney Plus format

Step 4. Download movies or TV shows

Pazu Disney+ Video Downloader allows you to select specific audio tracks and subtitles for downloading.

If you are downloading a movie, there is a Setting icon next to the Download icon. Click it to choose the exact audio and subtitles languages. Click on the Download icon to start downloading the movie.

If you are downloading a TV show, after clicking the download icon. You will see all episodes and the Setting buttons on the pop-up window. You need to select the episodes you want to download and click the Setting button to choose the exact audio and subtitles languages, then click the Download button.

Disney Plus episodes

Then click the Download button on the right bottom corner. The downloading begins.

Disney Plus videos to MP4


Disney Plus Error Code 39 usually occurs when the requested content is temporarily inaccessible. We’ve compiled 9 effective solutions to help you resolve it. To prevent the error code from reappearing, consider using the Pazu Disney Plus Downloader. It lets you download Disney+ videos to MP4 format for offline viewing. This is particularly helpful when you encounter internet connection issues.

Download and install Disney+ Video Downloader on your computer to get started