Unable to connect to Disney+ Error? Here’s the Fix!

Emma's user avatar
December 12, 2023

Disney+ is the exclusive new home for your favorite movies and TV shows from Disney, Pixar, Star Wars, Marvel and National Geographic. The benefits of a Disney+ subscription include:

Unlimited access to classic movies and past seasons of your favorite series.
Exclusive new Original series and films from storytellers at Disney.
Disney+ offers something for the whole family, including kids of all ages.
Simultaneous streaming on up to four different devices.
Unlimited downloads on up to 10 different smartphones and tablets.

The Disney Plus price structure has monthly and yearly subscription tiers. Disney Plus now costs $7.99 per month in the US, or $79.99 for a year’s subscription. In the US, there’s also a $13.99 per month Disney Plus bundle with Hulu and ESPN+.

If you get “Unable to connect to Disney+” on your phone or tablet, don’t worry. Here are the fixes.

Part 1 How to fix “Unable to connect to Disney+” error

Check Disney Plus Servers

Visit https://www.disneyplus.com/ on any device or run Disney+ app on another device to make sure Disney Plus’ servers are working fine 

Re-Login to Your Account

  • Click on your ‘Profile’ in the upper right corner (lower right on mobile devices)
  • Click “Log out” to log out from this device.
  • Log in again.

Logging out will remove all downloaded content from this device. 

Check and Reconnect Your Internet

Reconnect your WLAN or Cellular connection and run another app or website to see if internet connection is ok.

Check your VPN

If you are in a country or region where Disney+ is not avialable and require VPN to access Disney+, check whether your VPN is working. 

Update Disney Plus

For iOS devices

  • Launch App Store.
  • Tap Search and enter Disney+.
  • Tap Update if it is there.

On Android

  • Launch the Google Play Store.
  • Tap on My Apps & Games.
  • Locate Disney Plus from the list and tap the Update button.

Clear the cache and data

Temporary data is often stored on devices to help with overall performance. Over time, these cached files can get corrupted and lead to streaming issues. Learn how to clear Disney+ cache on your devices

Clear cache on Android:

  • From the home screen, go to Settings 
  • Tap Apps > Disney+ > Storage
  • Tap both Clear Cache and Clear Data 

Update your OS

For iOS devices

  • Tap Settings.
  • Tap General – Software Update.
  • Tap Download and Install if there is an update.

Part 2 How to watch Disney+ movies and TV show without the app

If Disney+ app run into problems often on your device or if your internet connection is weak to stream videos, the best method is to download Disney+ movies and TV show to MP4 on your Mac and Windows and then play them with any video player, such as QuickTime Player, VLC, Windows Media Player. You can also watch them offline on TV via USB drive.

The best tool for you to download Disney+ movies and TV show to MP4 on your Mac and Windows is Pazu Disney+ Video Downloader. Using Pazu Disney Plus Video Downloader is not only simple but the process to download videos or TV shows hardly takes a couple of minutes based on the internet speed. Once the video content is saved on the device, it is easy to view it at any time.

Pazu Disney Plus Video Downloader comes as the dedicated app to download videos and TV shows from Disney Plus. Any user can simply copy and paste the link and start the download. The app offers multiple downloads in different languages or formats. All downloads are eligible for high-quality resolution i.e., 720p. It offers high-quality downloads in MKV or MP4. It is one of the best ways to watch Disney Plus in offline mode. Not only users get the option to transfer the downloaded videos or movies quickly using a USB flash drive or other external storage devices.

Disney Plus Video Downloader

Disney+ Video Downloader

Download Disney+ movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Disney+.
  • Download video in 720P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

The following is the detailed tutorial to download movies and TV shows from Disney+ with Pazu Disney+ Video Downloader.

Step 1. Log into Disney Plus account

Download and install Pazu Disney Video Downloader on your Windows. Run the downloader, the login window pops up. Or enter anything into the search and click the Search button, then the login window will appear. Enter your email address and the password to log into your Disney Plus account.

Disney Plus Video Downloader

Step 2. Search for Disney Plus Video

Enter the name or URL of the video that you want to download, then click the Search icon. 

add Disney Plus videos

Or copy&paste the link of the movie/TV show from Disney+ website. Then click the Search icon.

search Disney Plus videos

Step 3. Choose the Output Setting

Click the Settings icon on the upper right corner, you can change the output format, the language of audios and subtitles, and more in the settings window. 

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
Disney Plus format

Step 4. Customize the Advanced Settings

If you want to download a movie, click on Settings icon next to Download icon to choose the advanced settings. Here you can set the specific video quality, select audio tracks and subtitles in different languages. If you are downloading a TV show, after clicking the Download icon and selecting titles from the popup window, click the Advanced Settings button on the right side and then choose the advanced settings.

Disney Plus episodes

Step 5. Download Disney Plus Video

Click the Download button to start downloading the selected videos. Once the videos are downloaded, you can go to the History tab and find the downloaded videos.

Disney Plus videos to MP4