How to Fix Disney Plus Not Working on Fire TV Stick

Grace's user avatar
Grace
January 26, 2024

With affordable prices, compact design, and different models to choose from, the Amazon Fire TV Stick stands out as a popular streaming device. It is easy to set up and offers extensive app selection including Disney+.

When using Disney Plus on Fire TV Stick, users have reported glitches such as loading and playback issues, app crashing and freezing, audio and video lags, and more. If you are facing problems when watching Diseny+ on your FireStick, use the solutions in this article to fix them and have a smooth streaming experience.

Solutions to Disney+ not working on Fire TV Sticks

  1. Make sure your device is compatible
  2. Check your internet connection
  3. Check if Disney Plus is Down
  4. Log out of Disney Plus and back in
  5. Restart your FireStick
  6. Update Disney Plus
  7. Clear Disney Plus cache data
  8. Reinstall Disney Plus
  9. Update your FireStick
  10. Reset your FireStick to factory settings  
  11. Bonus: How to download Disney+ content and watch offline?
fix disney plus not working on firestick

1. Make sure your device is compatible

You can watch Disney Plus on Fire TV Sticks with Fire OS 5.0 and later. Older FireStick models may not be compatible with newer versions of Disney Plus, which is a common reason for Disney+ not streaming properly.

Additionally, not all FireStick models support streaming 4K content. If you try to watch 4K movies or shows on Disney+ using an incompatible FireStick, you may encounter Disney+ playback issues.

2. Check your internet connection

Test your internet connection by launching another application on your Fire TV Stick like Netflix or YouTube. If you still encounter slow internet speeds, try the following troubleshooting steps:

  • Restart your modem and router.
  • Adjust the router’s placement to bring it closer.
  • Consider using a wired connection for improved stability.
  • Contact your internet service provider (ISP) to inquire about any potential slowdowns on their end.

3. Check if Disney Plus is Down

Sometimes, the Disney Plus server can experience outages and cause a malfunction on the Fire TV Stick. To check whether Disney Plus is down, try logging into your account on disneyplus.com with a web browser. You can also go to social media platforms like Twitter to search for any reports on Disney Plus service disruptions. If there is an issue with the Disney Plus streaming service, the recommended solution is to wait for it to be restored.

4. Log out of Disney Plus and back in

If you encounter errors while using Disney Plus on your Fire TV, a simple fix can be logging out of your account and then back in. Follow these steps:

  1. Open the Settings of your Disney Plus app.
  2. Locate the option of Log Out and select it.
  3. Confirm the log-out action.
  4. After logging out, relaunch the Disney Plus app. Fill in your Disney Plus account details to log back in.

By logging out and back in, you may resolve Disney Plus not working on FireStick. Make sure you’re using the correct details of your Disney Plus account instead of your Amazon account. 

5. Restart your FireStick

At times, a reboot of your FireStick can resolve temporary glitches causing issues with Disney Plus. Therefore, it is recommended to perform a quick restart of your FireStick if you encounter any problems with Disney Plus not working.

  1. Go to the Fire TV Stick home screen, click Settings, and select My Fire TV.
  2. Scroll down and select Restart.
restart firestick

6. Update Disney Plus

Using an outdated version of the Disney Plus app on your Fire TV Stick can lead to errors and issues too. To ensure the smooth operation of the application, it is better to have the latest version installed. Open the Disney+ app on your FireStick and check for any updates in Settings.

7. Clear Disney Plus cache data

Temporary data, including cached files, is commonly stored on devices to improve overall performance. However, over time, these cached files can become corrupted and cause streaming issues. To clear your Disney Plus cache and help with performance stability on FireStick, you can follow these steps:

  1. Go to the Fire TV Stick home screen, and click Settings > Applications.
  2. Select Manage Installed Applications > Disney+.
  3. Select both Clear Cache and Clear Data.

8. Reinstall Disney Plus

If you are encountering persistent streaming issues with Disney Plus on your FireStick, uninstalling and reinstalling the app can often help resolve the problem. By doing so, you can ensure that you have the latest version of Disney Plus installed on your device and have a refreshing start with the app. Follow these step-by-step instructions to reinstall Disney Plus on your FireStick:

  1. From the Fire TV Stick home screen, go to Settings > Applications > Disney+ > Uninstall.
  2. Power off the device fully, then turn it back on.
  3. Once complete, re-download the application by going to Search > enter ‘Disney+’ > select the Disney+ app > Download.
  4. Log back in with your Disney+ username and password.

9. Update your FireStick

Normally, manual updates are not required for a Fire Stick, as it is designed to update automatically. However, in the event that your Fire Stick doesn’t update automatically, you can follow the steps below to perform a manual update:

  1. Go to the Fire TV Stick home screen, click on Settings (the gear icon) in the top right corner, and select My Fire TV.
select my fire tv

  1. Scroll down and select About > Check for Update.
check for update

  1. The device will search and download the latest update if available. Once the download is complete, select Install Update.
install update

10. Reset your FireStick to factory settings  

If none of the previously mentioned solutions have resolved the issue that Disney Plus not working on FireStick, you might consider restoring your FireStick to its factory settings. This process will remove all content from the FireStick and revert it to its original state, as it was when you initially set it up. By doing so, you will eliminate any potential bugs or unnecessary data that may have accumulated over time. Follow these steps to factory default your FireStick:

  1. Go to the Fire TV Stick home screen, click Settings, and select My Fire TV.
  2. Scroll down and select Reset to Factory Defaults.
Reset to Factory Defaults

Bonus: How to download Disney+ content and watch offline?

Disney+ provides the option to download content on supported mobile devices, allowing you to watch it offline. However, when it comes to the FireStick, the Disney+ app only supports online streaming. If you wish to enjoy Disney+ movies and shows offline on your TV, you can accomplish this by downloading the content in MP4 and playing it through a USB drive.

For this purpose, Pazu Disney Plus Downloader is a reliable solution available for both Windows and Mac users. With either a Basic or Premium account, you can use this downloader to download unlimited movies and TV shows from Disney+. It supports downloading Disney+ videos in MP4 or MKV format with audio tracks and subtitle files in multiple languages retained. Pazu Disney+ Video Downloader features an intelligent search engine and an advanced download core, enabling you to download high-quality Disney+ videos on both Mac and Windows platforms.

Disney Plus Video Downloader

Disney+ Video Downloader

Download Disney+ movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Disney+.
  • Download videos in 720P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

The following is a detailed tutorial to download movies and TV shows from Disney+ with Pazu Disney+ Video Downloader.

Step 1. Run Pazu Disney+ Video Downloader on your Mac or Windows

Download, install, and launch Pazu Disney+ Video Downloader on your Mac or Windows. Log in to your Disney+ account. Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Disney Plus Video Downloader

Step 2. Add Disney+ movies/TV shows

Enter the movie/TV show title in the search field.

add Disney Plus videos

Or copy and paste the link of the movie/TV show from the Disney+ website. Then click the Search icon.

search Disney Plus videos

Step 3. Customize the output settings

Click on the Setting button in the upper right corner to customize the video format (MP4/MKV), video codec (H264, H265), and output path, select the language of audio tracks and subtitles, etc.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
Disney Plus format

Step 4. Download movies or TV shows

Pazu Disney+ Video Downloader allows you to select specific audio tracks and subtitles for downloading.

If you are downloading a movie, there is a Setting icon next to the Download icon. Click it to choose the exact audio and subtitles languages. Click on the Download icon to start downloading the movie.

If you are downloading a TV show, after clicking the download icon. You will see all episodes and the Setting buttons on the pop-up window. You need to select the episodes you want to download and click the Setting button to choose the exact audio and subtitles languages, then click the Download button.

Disney Plus episodes

Then click the Download button on the right bottom corner. The downloading begins.

Disney Plus videos to MP4