Complete Guide to Fix Disney+ Downloads Not Working

Grace

August 27, 2026

Disney+ allows Premium users to download movies and shows on mobile devices. However, this convenient feature can become frustrating if your downloads won’t start, fail, or even disappear. There are several reasons why Disney+ downloads are not working as expected, and most issues can be fixed with simple steps. This guide helps you diagnose Disney+ download problems and provides effective solutions, ensuring that your favorite Disney, Pixar, Marvel, and Star Wars stories are always available for offline viewing.

• How to Fix Disney+ Downloads Not Working
• Troubleshooting Specific Disney+ Download Errors
• Preventing Future Disney+ Downloading Issues

How to Fix Disney+ Downloads Not Working

1. Disable VPN

Disney+ actively blocks VPN services, which frequently leads to download errors and playback glitches.

Certain VPNs are incompatible with the platform, so you may encounter “no internet connection” error. Disney+ can also fail to verify your location, triggering unexpected download failures. Even with a functional VPN, specific titles may not be available for download in certain countries or regions due to content licensing restrictions.

For a smoother download experience, temporarily disable your VPN connection, restart the Disney+ app, and try downloading the content again. If you reside in or are traveling to a country or region where Disney+ is unavailable, try connecting through a verified compatible VPN or switching to a different server location.

2. Check Internet Connection

If Disney+ downloads with the app are slow, incomplete, or never start, always check your internet connection first. A quick method is to try with another app or a different download. You can also test your internet speed directly in your browser using speed-testing websites such as fast.com or speedof.me.

The ideal download speed for High Definition (HD) videos (720p/1080p) is 5-10 Mbps and 1-3 Mbps for Standard Definition (SD) videos. For faster download speeds with the Disney+ app, also try the following fixes:

• Turn your Wi-Fi (or cellular data) off and then back on.
• Restart your router and modem.
• Move your device closer to your router for a better Wi-Fi signal.
• Close any other apps and web browser tabs on your device to avoid competing for bandwidth.
• Temporarily disconnect other devices from your internet connection to free up bandwidth for your Disney+ download.

3. Account Issues

Only Disney+ Premium users can download content for offline viewing. This includes subscribers to both the Disney+ Premium plan and to bundles that include Premium. Disney+ With Ads plan or bundles don’t support the download feature.

Upgrade your Disney+ subscription to enjoy offline watching. You need to do this on a browser.

1. Log in to your account at the Disney+ website and select your profile.
2. Click your profile image at the top left and select “Account.”
3. Click your plan type under “Subscription & Billing.”
4. Click “Change” and follow the instructions to select a Premium plan. Complete the change by paying the prorated amount for the first month or year of your new plan. Your upgrade will take effect immediately.

If you signed up for a Disney+ bundle with Hulu or HBO Max, you’ll need to change or upgrade your subscription through them.

Alternatively, you can use third-party software such as Pazu Disney Plus Downloader, which allows you to download content with any Disney+ subscription.

4. Device Restrictions

Disney+ Premium users can only download content on mobile devices, including iPhone, iPad, Android phones and tablets, Amazon Fire tablets, and Apple Vision Pro. You’ll also need to meet the system requirements to run the Disney+ app. Use a supported mobile device or update the device’s system if necessary.

• iPhone and iPad: iOS 16.5 and later
• Android phones and tablets: Android OS 6.0 (Marshmallow) or later.
• Amazon Fire tablet: Fire OS 5.0 and later.
• Apple Vision Pro: visionOS  

To update the system on your phone and tablet.

• Android: Go to “Settings” and select “System & updates” > “Software update.” Download and install any available updates.
• iOS: Go to “Settings” > “General” and select “Software update.” Download and install the available update.

5. Restart the Disney+ App and Device

If your internet connection is stable but Disney+ downloads are still failing or freezing, try force-closing the app (swipe up from the screen bottom and swipe the Disney+ app card away) and performing a full restart of your device. This process clears temporary system glitches, frees up memory, and refreshes background services, including the background task manager that handles offline downloads.

6. Update the Disney+ App

An outdated Disney+ app can be the reason why your download fails. Old app versions can contain bugs that interfere with new features or corrupted app data that affects downloads. Go to the App Store or Google Play Store on your phone or tablet to install any available updates for Disney+.

For better performance of the Disney+ app, you can enable auto updates on your device:

On iPhone

1. Go to Settings on your iPhone or iPad.
2. Tap “Apps” and select “App Store.”
3. Switch on “App Updates” under “Automatic Downloads.”

On Android

1. Go to the Play Store on your Android device.
2. Search for and select Disney+.
3. Tap the three dots in the top right corner and check “Enable auto updates.”

If updating doesn’t resolve the download issue, consider deleting and reinstalling the Disney+ app. Before proceeding, please keep in mind that reinstalling the app will remove all existing downloads, and you’ll need to log back in.

7. Lower the Download Quality

Disney+ offers three download video quality settings:

• High: most likely 1080p (Full HD)
• Medium: most likely 720p (HD)
• Standard: most likely 480p (SD)

If your download issue is due to a slow internet connection, try switching the download video quality to Standard or Medium. This can also save storage space on your device.

1. Open the Disney+ app on your phone or tablet.
2. Tap the Profile icon in the bottom right, then select “App Settings.”
3. Tap Download Quality (or Video Quality) and select “Standard” or “Medium.”

8. Free up Storage Space

One often-overlooked reason for Disney+ download issues is running out of storage space on your device. This can cause failed or incomplete downloads, issues with the Disney+ app, and even slow down overall device performance.

You can check your available storage directly within the Disney+ app: Tap your Profile icon, select “App Settings,” and you’ll see the available device storage space at the bottom.

If you’ve already downloaded many titles with the Disney+ app, delete old or watched downloads to free up your storage space:

1. Select the Download icon at the top right of the Disney+ app.
2. Tap the check mark icon next to a movie or episode and select “Remove Download.”

9. Clear App Cache

Over time, cached app files can become corrupted, triggering download failures, buffering, or UI crashes. Clearing the cache removes temporary files without logging you out or deleting your saved content.

You can clear the Disney+ cache directly from system settings. Apple does not provide a dedicated “Clear Cache” button. To clear cached data on an iPhone or iPad, use offload.

How to Clear Cache of Disney+ on Android

1. Open Settings on your Android device.
2. Select “Apps/Apps Management” > “Disney+” > “Storage.”
3. Tap “Clear cache”.

Note: Do not tap Clear Data (or Clear Storage) unless you want to completely reset the app. Clearing data will sign you out of your account and remove all offline downloads.

How to Offload Disney+ on iOS

1. Go to Settings > General on your iPhone or iPad.
2. Tap “iPhone Storage.”
3. Scroll down and tap Disney+.
4. Select “Offload App.”

10. Check Download Limits

With the Disney+ app, you can download the same movie or episode on up to 10 mobile devices. If you’ve reached this limit, you won’t be able to download the title on your current device.

When you log out of the Disney+ app, all downloads will be removed. You’ll need to redownload them again after logging in. Downloaded content will also be removed if your device remains offline for more than 30 days.

Fix:

• Remove the downloaded video from another device before downloading it on the current one.
• Download the content again

Related: What Are Disney+ Download Limits and How to Remove Them

11. Check the Disney+ Server

Occasionally, your download issues may be due to a Disney+ server outage. Visit Downdetector or a similar service to check for current problems. You can also check Disney+’s official social media platforms, such as Facebook and X, for updates on server status. If the issue is on Disney+’s end, you’ll simply need to wait for their service to return to normal.

Troubleshooting Specific Disney+ Download Errors

Sometimes, you might encounter specific download issues or error codes on Disney+. Here’s how to address some common ones:

1. No Download Button

While Disney+ offers a vast library, not every title is available for offline viewing. This is typically due to:

• Copyright and licensing: Some content is only available for streaming.
• Regional restrictions: Certain titles are only available in specific countries and regions.
• Content Status: The title is currently unavailable on Disney+.

Please also keep in mind that the download feature is only available to Disney+ Premium subscribers and on mobile devices. Downloading is not supported on a TV-connected device, computer, or Windows 10 & 11 tablet.

What to Do:

• Verify your Disney+ subscription tier.
• Try downloading a different title on your mobile device.
• Use a third-party Disney+ video downloader.

2. Disney+ Downloads Disappeared

Here are the most common reasons your Disney+ downloads might disappear:

• Logged Out: When you log out of the Disney+ app, all downloaded content is automatically removed from your device. A device can also be logged out of Disney+ remotely via “Manage Devices” in your account settings.
• Offline for Too Long: Downloads will be automatically removed if your device remains offline for more than 30 days.
• App Reinstallation or Data Clear: Reinstalling the Disney+ app or clearing its data (on Android) will delete all downloads.
• Content Removal: If a title leaves the Disney+ library, its downloads would also be removed.

What to Do:

• Download the content again after logging back into Disney+.
• Connect to the internet at least once every 30 days to keep your downloads active and to verify your Disney+ subscription.

3. Disney+ Error Code 13

This error code means you have reached the maximum number of devices allowed for downloads (10 mobile devices) on your account.

What to Do:

• Remove Disney+ downloads from one of your other devices.
• For a device you cannot access, go to “Manage Devices” in your account settings to remotely log it out, which will clear its downloads.

Disney+ Error Code 24 & 42

These typically indicate internet connection problems or a temporary issue with Disney+’s server. They prevent the app from streaming or downloading content.

What to Do:

• Check Your Internet Connection
• Restart the Disney+ App
• Restart Your Device
• Check Disney+ Server Status

Disney+ Error Code 73

Error Code 73 indicates geographical restrictions: the content you are trying to download is not available in your region due to licensing. This error can appear when Disney+ detects a VPN and blocks access.

What to Do:

• Disable VPN
• Enable your device’s location services
• Select different content for downloading

Preventing Future Disney+ Downloading Issues

If your Disney+ downloads are still not working, try using a professional tool such as Pazu Disney Plus Downloader. It allows you to download Disney+ videos in MP4 or MKV format on both Mac and Windows computers. Downloaded content can be saved directly to your device. This not only helps you avoid future download issues but also eliminates the need to redownload titles every time you log out, reinstall the app, or cancel your subscription.

Additionally, Pazu Disney Plus Video Downloader can download videos with multiple audio tracks and subtitles in various languages. After downloading, you can transfer and enjoy the videos on any device, giving you complete control over your offline viewing experience.

Disney+ Video Downloader

Download Disney+ movies & TV shows to MP4 with HD quality. 

• Download Disney+ titles on Mac and Windows.
• Save Disney+ content in MP4 or MKV format.
• No Disney+ app required
• Download videos in 720P.
• Preserve audio tracks and subtitles.
• Download multiple items simultaneously at high speeds.

Download for Mac

Download for Win

Here’s a guide on how to use Pazu Disney+ Video Downloader to download movies and shows.

1. Run Pazu Disney+ Video Downloader

Download, install, and launch Pazu Disney+ Video Downloader on your Mac or Windows. Select Disney and log in to your Disney+ account.

Click the three-line icon, select Register, and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.

2. Customize the download settings

Click Settings (the three-line icon in the upper right corner) and select “Preferences” to customize the video format (MP4/MKV), video codec (H264, H265), and output path, select the language of audio tracks and subtitles, etc.

3. Download Disney+ movies/TV shows

Click the Browse tab on the toolbar. Find the movie or TV show you want to download with the built-in web player. Click the green + button on the video detail page to add the movie or TV show for downloading.

Or click the Search tab and find a movie or TV show by title or its link from the Disney+ website.

Click the Download icon next to a title. For a movie, the download begins.

For TV shows, click the Download icon to select episodes. Then click the Download button at the lower-right to start downloading.

Before downloading, you can also use the line-and-gear icon to select audio and subtitle languages for the movie or each episode.

After the download is complete, click the History tab at the top to find the downloaded files. Then you can transfer and enjoy them on any supported device.