Solved: Amazon Prime Video keeps crashing on Roku

Emma's user avatar
December 12, 2023

Amazon Prime Video is Amazon’s on-demand streaming service, and it’s available for free to existing Prime members. Non-Prime users can opt to subscribe to Prime Video separately if they prefer. The platform boasts an extensive library with thousands of titles, ranging from action-packed films to highly entertaining reality shows.

What sets Amazon Prime Video apart are its exclusive Prime Originals, such as the critically acclaimed series like “The Marvelous Mrs. Maisel” and “Tom Clancy’s Jack Ryan.” These shows are a must-watch for any streaming enthusiast.

Moreover, Amazon Prime Video has expanded into producing movies, with notable success, including “Brittany Runs a Marathon,” which received a prestigious award at the 2019 Sundance Film Festival.

For sports enthusiasts, there’s exciting news as well. The NFL has signed an exclusive deal with Amazon for Thursday Night Football. Starting in the 2022-2023 season, Prime Video will be the sole platform for Thursday night games, providing comprehensive coverage, including pre- and post-game analysis.

The Prime Video app is available on a range of televisions, Amazon devices, mobile devices, Blu-ray players, games consoles, and streaming media devices. You can also watch movies and TV shows from on computers.

Similar to other video streaming apps, the Prime Video app may encounter occasional issues. If you experience frequent crashes with Prime Video on your device, try the following solutions to resolve the problem:

How to fix that Prime Video keeps crashing?

1. Unplug tv and plug back in

To address the issue, attempt the following troubleshooting step: Unplug your TV, wait for 15 seconds, and then plug it back into power source.

2. Clear Cache on Roku

  • Go to the Roku Home screen
  • Ensure that the Home menu item on the left is currently selected then:
  • Press the Home button 5 times
  • Press up once [^ button]
  • Press rewind twice [the << button]
  • Press fast forward twice [the >> button]
  • The screen will freeze for up to 30 seconds, then the device will reboot.

3. Check for Prime Video updates

Try updating the channel. Go to Prime Video channel, press the * button on your Roku remote and then select Check for updates from the options menu.

4. Uninstall and reinstall the channel

When reinstalling Prime Video channel, please make sure to restart your device before reinstalling the channel back again, specifically in that order to ensure the process is successful. That step is crucial when performing the troubleshooting. If you haven’t tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

1. From the home screen head over to the Prime Video app.

2. Once the app is highlighted, press the * button on your Roku remote and then select Remove channel from the pop up menu.

3. Restart your Roku device(navigating to Settings System System restart Restart).

4. Press the home button on your Roku remote.

5. Choose Streaming Channels.

6. Scroll to Search Channels and type in Prime Video.

7. Select Add channel to install it back.

5. Check for Roku system updates

Make sure that your Roku TV is running on the latest software update. You can check for updates by going to Settings > System > System update > Check now. If there are updates available, follow the instructions to install them.

6. Restart your Roku

We would recommend doing this from the Settings menu by navigating to Settings System Power (If you do not see a Power submenu, skip to the next step.) > System restart.

7. Download Prime Videos to MP4 and play from USB Drive

If Prime Video keeps crashing on your Roku and above solutions don’t work, you may consider downloading movies and TV shows to MP4 and then play them from USB drive, or DLNA servers with Roku Media Player.

Pazu Amazon Prime Video Downloader gives you the flexibility to download Amazon Prime Video movies and TV shows to MP4 in 1080p on any Windows 7/8/10/11 and Mac OS X 10.11 and later wihtout Amazon Prime Video app. After downloading you can move the downloaded Amazon video to any device you want, and the downloads never expire. 

Features of Pazu Amazon Prime Video Downloader:

High-Quality Results

The movies and TV shows are of high quality. With this utility, you can get your hands on the same quality video that you have watched on Amazon Prime Video. The video quality won’t be disturbed by our video downloader.

No Amazon Prime Video app Required

To download Amazon Prime Video movies and TV shows, Amazon Prime Video app is not needed. All you need to have for downloading videos through this video downloader is a stable internet connection. 

Quick & Easy to Use

You don’t have to follow any convoluted procedure for using this video downloader. Its user-friendly interface allows everyone to save their desired video content from Amazon Prime Video. In addition, the smart and advanced algorithms working in the backend of this tool ensure to provide the users with super-quick results. 

No Watermarks

The videos downloaded through this HD video downloader contain no watermarks.

Step 1. Run Pazu Amazon Prime Video Downloader.

Download, install and launch Pazu Amazon Prime Video Downloader on your Mac or Windows. Enter your e-mail ID and password to login into the Amazon Prime Video account. 

Amazon Prime Video Downloader

Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Step 2. Add Prime Video movies/TV shows 

Start typing the name of the movie or the TV show.

add Prime Video movies

Or you can copy-paste the link of the TV show or movie. Click the search icon to find the TV show or movie you’re looking for.

Step 3. Choose video format/quality

Click the Gear icon to open Settings. It is easy to select the output settings at this step using video formats, video codec, audio languages, or subtitle languages.

Prime Video to MP4
  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Keep Audio description and Audio surround sound or not
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle type: Embeded subtitles, Independent subtitles, Hardcoded subtitles
  • Interface language: English, Deutsch, Español, Français, 日本語, 简体中文

Step 4. Click Download icon

Movies only have a single download button, while a TV series will generally have a separate download button for each episode.

If your selection is a movie, click icon next to it and the downloading begins.

If your selection is a TV show, click icon next to it to select episodes you want to download.

Prime Video to MP4

Before downloading, you can also click  to choose subtitles and audio tracks for each episode. Audio and subtitle languages in Settings only shows the 6 common languages. Here you can choose any language from whatever the movie or TV show provides.

Prime Video audio track
Prime Video subtitle

Then click Download.

Click History at the top of the screen to immediately see a list of all the downloaded movies and TV shows stored on your device.

Amazon Prime Video to MP4