10 Ways to Fix Amazon Prime Video Not Working

Grace's user avatar
December 12, 2023

If you are encountering Amazon Prime Video not working, such as the titles not playing, or seeing error codes like 1007, 1022, 7206, 8020, 9003, etc., try these methods below to see whether you can quickly fix the problem.

Before troubleshooting, make sure that your device, web browser, and internet connection meet the minimum system requirements of Amazon Prime Video. If you are using a computer, Prime Video is available via a web browser on a computer running Windows(Windows 10/11), macOS (macOS 11.4 and higher), Chrome OS, or Linux.

1. Restart your Prime Video app or browser

Sometimes, temporary glitches with the app or a web browser may cause streaming problems. Close the Prime Video app on your device or your web browser and restart it again. If you’re watching on your computer, you can also try using another browser.

2. Restart your streaming device

Usually, a simple restart of your steaming device refreshes all the system memory registers and makes them ready to start over again. Try to restart your computer or connected device if you are encountering issues while playing Prime Video titles.

3. Check your Prime Video account

Prime Video allows you only stream the same title to two devices at a time, so make sure that you’re not using the same account on multiple devices.

4. Check your HDMI cable

If you are using any external device connecting to your TV or display with an HDMI cable, make sure that the HDMI cable is compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for 4K content).

5. Check your Internet connection

Make sure your internet connection is working. You may need to restart your connected device and router. Try to switch to a wired connection if you are using Wi-Fi, or check with your internet service provider (ISP) whether any slowdown on their end.

6. Pause other Internet activity

To ensure smooth streaming of Prime Video, avoid running multiple apps or having too many browser tabs open on your device, as this can strain its resources. Other devices using the network at the same time may also impact streaming performance. Try pausing other internet activities to see whether the Prime Video playback issue persists.

7. Update your device or web browser

Ensure that your device or web browser has the latest updates. Outdated software may not be compatible with recent Prime Video updates, leading to potential performance issues.

  • For updates on the Chrome web browser:
    • Enter chrome://settings/help in the address bar to trigger an automatic check for updates.
    • You can also click on the menu icon > Help > About Google Chrome to check for updates.
  • For updates on the Firefox web browser, click on the menu icon > Help > About Firefox to trigger an update check.
  • For updates on Fire Tablet devices, open the Settings menu, then select Device Options > System Updates > Updates: Check Now.
  • For updates on Fire TV devices, open the Settings menu, then select My Fire TV > About > Check for System Update.

8. Unpair and pair again the device in the Alexa app

If you’re experiencing Prime Video streaming issues when controlling a device with Alexa, consider unpairing and then pairing the device again in the Alexa app. This may help resolve any connectivity or functionality problems.

9. Turn off VPN or proxy

Try disabling the VPN or proxy server if you are using one, as it might interfere with the streaming. Amazon might consider you’re in another country, leading to potential interruptions in your content viewing.

10. Download Amazon Prime Video titles and watch offline

The best way to avoid Amazon Prime Video not working issue is to download Prime Video titles into MP4 and watch offline. For this purpose, Pazu Amazon Prime Video Downloader is a dedicated software designed for both Mac and Windows platforms. It enables you to download Prime Video movies and TV shows in MP4 or MKV format. With Pazu Amazon Prime Video Downloader, you can securely preserve your favorite content forever. The downloaded videos can be enjoyed on multiple devices without the need for the Prime Video app, providing the ultimate offline entertainment experience.


  • Download Amazon Prime Video to MP4/MKV
  • Download movies and TV shows in up to 1080p.
  • Built-in Prime Video web player. No Prime Video app is required.
  • Multiple downloads at a time.
  • Keep any or all audio and subtitles.
  • Save subtitles as Embedded subtitles, Independent subtitles, or Hardcoded subtitles.
  • Keep Audio Description and Audio surround sound.
  • Multilingual interface: English, Deutsch, Español, Français, 日本語, 简体中文.

Step 1. Run Pazu Amazon Prime Video Downloader.

To get started, first you need to download, install and run the Pazu Amazon Video Downloader app on your Mac/Windows and sign in with your Amazon account.

Amazon Prime Video Downloader

Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Step 2. Add Prime Video movies/TV shows 

Start typing the name of the movie or the TV show. Now browse through the results and find something you want to download.

add Prime Video movies

Or you can copy-paste the link of the TV show or movie. Click the search icon to find the TV show or movie you’re looking for.

Step 3. Choose video format/quality

Before starting to download anything, you’ll need to choose the video quality setting. To do that, tap the Gear icon to open Settings. It is easy to select the output settings at this step using video formats, video codecs, audio languages, or subtitle languages.

Prime Video to MP4

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Keep Audio description and Audio surround sound or not
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle type: Embedded subtitles, Independent subtitles, Hardcoded subtitles
  • Interface language: English, Deutsch, Español, Français, 日本語, 简体中文

Step 4. Click Download icon

Tap the download icon next to the movie or TV show you want to download.

If your selection is a movie, click icon next to it and the downloading begins.

If your selection is a TV show, click  icon next to it to select the episodes you want to download.

Prime Video to MP4

Before downloading, you can also click to choose subtitles and audio tracks for each episode. Audio and subtitle languages in Settings only show the 6 common languages. Here you can choose any language from whatever the movie or TV show provides.

Prime Video audio track
Prime Video subtitle

Then click Download.

To find the content you’ve downloaded, click the History icon on the top.

Amazon Prime Video to MP4

Now you can locate the downloaded Prime Video MP4 videos and watch them offline anywhere you want.