Amazon’s streaming service is divided into two parts.
If you have purchased a movie or TV show, you can watch it whenever you want. However, many people complain that Prime Video purchases disappearing. In this article I will show you how to find your Amazon Prime Video purchases and 2 ways to avoid them from disappearing.
Prime Video My Stuff page shows your Watchlist and Purchases and Rentals. You can easily find them on any supported devices.
On web player
On desktop app
On mobile app
On TV
If you change your home billing address to a new country or subscribe to Amazon Prime in a new country, you may no longer be able to access previously purchased and rented content in some cases. If you have relocated to another country and are unable to access purchased content, please contact Customer Service.
Make sure you logged into the same Amazon account which you used to purchase the videos. To confirm this, you can visit Digital Orders page and look for those video purchases. If you can’t find those video purchases in your Digital Orders, you’re accessing a different account. Sign out and then log back in to the correct account. If it still shows in your order history and it’s actually missing from your library, then contact Amazon support.
Movies Anywhere is a cloud-based streaming platform that allows users to stream and download purchased films in one place, including from other libraries like iTunes, Google, Amazon, and Microsoft. Connect your Prime Video account with Movies Anywhere. When you purchase a movie from Amazon, it will show up in Movies Anywhere website and app as long as the video is available in Movies Anywhere.
Once your purchased video is not available in Movies Anywhere, you can’t use it to back up Prime Video purchases. In this case, the best solution is to download Prime Video titles as MP4 and watch them offline. For this purpose, Pazu Amazon Prime Video Downloader is a program designed for Mac and Windows platforms. You can use it to download Prime Video movies and TV shows in MP4 or MKV format. With Pazu Amazon Prime Video Downloader, you can save your favorite content safely and permanently. Downloaded videos can be viewed on multiple devices without the need for the Prime Video app, providing the ultimate offline entertainment experience.
To get started, first you need to download, install and run the Pazu Amazon Video Downloader app on your Mac/Windows and sign in with your Amazon account.
Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.
Start typing the name of the movie or the TV show. Now browse through the results and find something you want to download.
Or you can copy-paste the link of the TV show or movie. Click the search icon to find the TV show or movie you’re looking for.
Before starting to download anything, you’ll need to choose the video quality setting. To do that, tap the Gear icon to open Settings. It is easy to select the output settings at this step using video formats, video codecs, audio languages, or subtitle languages.
Tap the download icon next to the movie or TV show you want to download.
If your selection is a movie, click 
icon next to it and the downloading begins.
If your selection is a TV show, click icon next to it to select the episodes you want to download.
Before downloading, you can also click 
to choose subtitles and audio tracks for each episode. Audio and subtitle languages in Settings only show the 6 common languages. Here you can choose any language from whatever the movie or TV show provides.
Then click Download.
To find the content you’ve downloaded, click the History icon on the top.
Now you can locate the downloaded Prime Video MP4 videos and watch them offline anywhere you want.
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