10 ways to fix HBO Max Log in Error

Emma's user avatar
December 12, 2023

HBO Max is a subscription-based streaming service that offers a wide range of content, including HBO original series, blockbuster movies, documentaries, and a large selection of other TV shows and movies. It is owned by WarnerMedia and was launched in May 2020.

In addition to HBO’s own programming, HBO Max also features content from other WarnerMedia properties such as Warner Bros., DC Comics, Cartoon Network, Adult Swim, and more. It also offers original programming exclusive to the platform, including Lovecraft Country, The Flight Attendant, and Raised by Wolves.

HBO Max is available in the United States and some other countries, and can be accessed through a variety of devices, including smart TVs, streaming devices, gaming consoles, and mobile devices. It offers various subscription options, including a monthly fee or an annual fee, and also offers a free trial period for new users.

If you are experiencing a login error with HBO Max, there are several steps you can take to try and resolve the issue:

1. Check your internet connection

Make sure you have a working internet connection. There are a lot of ways to test this — for starters, check for Wi-Fi and cellular signal strength icons at the top of your phone or tablet. You can also try watching a video on another site, such as YouTube.

If there’s a problem with your connection, reboot your Wi-Fi router and cable modem by turning both off for at least two minutes, then turning them back on and waiting about 10 minutes for your connection to reestablish.

Once your internet connection is stable, try logging in to your HBO Max account to verify the fix.

2. Check the Login Credentials

Make sure you’re using the correct email address. Check your email, and look for the HBO Max account confirmation that you received when you first signed up. If you have multiple email addresses, you may have signed up with a different one than the one you’re trying to sign in with.

4. Close HBO Max and restart it

You can resolve a lot of glitchy behavior with the HBO Max app by closing the app and restarting it. After you close the app, launch it again and see if that solved the problem.

If the problem is on a streaming player or smart TV, you can close and restart the app there as well, though the instructions to close the app will vary depending on your device.

5. Reset your password

If you’re not sure whether your password is correct, try resetting it. You should receive an email with instructions on how to reset your password.

6. Update HBO Max

An outdated HBO Max app may contain bugs and security vulnerabilities that cause login issues on the platform. 

Therefore, update the app on your iOS or Android device to the latest version this way:

  • Launch “Play Store/App Store.”
  • Use the search option to find the HBO Max app.
  • Tap “Update.”

7. Change VPN location

If you use VPN to access HBO Max, the location you connected to matters. When you can’t log in HBO Max, change another location and try again.

To change your VPN location, follow these general steps:

Open your VPN software: Open the software that you use to connect to your VPN.
Choose a new location: Look for an option to change your location or server, and select a new location from the available options. Depending on the VPN software you’re using, this may be displayed as a list of countries or regions.
Connect to the new location: Once you’ve selected a new location, click the “connect” button to establish a new VPN connection using the selected location.
Verify your new location: Once you’ve connected to the new location, verify that your VPN connection is working correctly by checking your IP address or using a website that can detect your location.
It’s important to note that the steps for changing your VPN location may vary depending on the VPN software you’re using. Some VPNs may have a different interface or different options for changing your location. If you’re unsure how to change your VPN location, consult the documentation or support resources provided by your VPN provider.

8. Clear the app’s cache

On Android:

  1. Start the Settings app.
  2. Tap Apps.
  3. Tap Search and type HBO Max.
  4. Choose HBO Max from the search results.
  5. Tap Storage & cache or Storage.
  6. Tap Clear cache.
  7. Open HBO Max, try signing in again.

On iOS:

On an Apple device, you can’t clear the cache for an app like HBO Max, so the easiest way to resolve a potentially corrupted cache is to delete the app and then reinstall it. 

9. Clear the browser’s cache

On Chrome:

  1. Launch Chrome browser and tap the “Ellipsis” (three dots) icon.
  2. Click “More Tools.”
  3. Select “Clear Browsing Data.”
  4. Choose the target “Time Range.”
  5. Check “Cookies and other site data” and “Cached images and files”.
  6. Click “Clear data.”
  7. Afterward, refresh the browser, go to the “HBO Max” website, and see if you can log in to your account now.

On Safari:

  1. Click on the Safari tab at the top left of your screen and choose Preferences from the dropdown menu.
  2. Click the Advanced tab of the menu that pops up.
  3. At the end of the tab, select the Show Develop menu in menu bar box and close the Preferences menu.
  4. Click the Develop tab from the Safari menu at the top of the page.
  5. Click Empty Caches from the dropdown menu.

10. Contact customer support

If none of the above steps resolves your login issue, contact HBO Max customer support for further assistance. They may be able to help you troubleshoot the problem or reset your account if necessary.

How to watch HBO Max without the app or browser?

Pazu HBO Max Video Downloader is a professional HBO Max video downloader that supports downloading HBO Max movies and TV shows in HD quality. What’s more, it can download videos from HBO Max via name search and URL recognition. Additionally, Pazu HBO Max Video Downloader can save the subtitles and audio tracks in multilingual languages at the same time, so you don’t need to worry about language barriers at all. It gives you the options of three kinds of subtitles: External subtitles, Internal subtitles, and Hardcore subtitles.

With the assistance of Pazu HBO Max Video Downloader, you can not only save HBO Max videos forever but also watch them on any TV and other unsupported devices freely. Next, we will show you how to use the program step by step.

Step 1. Run Pazu HBO Max Video Downloader on your Mac.

Download, install and launch Pazu HBO Max Video Downloader on your Mac. Log in your HBO Max account.

Click the key icon and enter your registration code to unlock the full version if you have purchased a license. If you haven’t, go ahead with the free trial version.

HBO Max Video Downloader

Step 2. Search HBO Max movies/TV shows to download.

Search the shows and movies you want to download. Enter the movie/TV show title in the search field.

You will get the same results as you search from HBO Max website or app as HBO Max Video Downloader features powerful HBO Max search engine.

Or copy&paste the link of the movie/TV show from HBO Max website. Then click the Search icon.

HBO Max Video Downloader

Step 3. Choose video format/quality

After selecting movie or TV show you want to download, you need to select the video format, codec, audio and subtitle languages, output folder, etc. by clicking on the setting icon.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, Deutsch, Español, Français, 日本語, 简体中文.
  • Subtitle language: English, Deutsch, Español, Français, 日本語, 简体中文.
  • Subtitle type: Embedded subtitles, Hardcode subtitles, Independent subtitles
  • After converting: Open the output folder or put the computer to sleep.
  • Interface language: English, Deutsch, Español, Français, 日本語, 简体中文.
HBO Max to MP4

Step 4. Start downloading HBO Max movies and TV shows

You can start downloading by clicking on the downloading icon along the side of the TV show or movie.

If your selection is a movie, click  icon next to it and the downloading begins.

After the movie is downloaded, click History button to quickly locate it. 

If your selection is a TV show, click  icon next to it to select episodes you want to download.

Before downloading, you can also click  to choose subtitles and audio tracks for each episode.

Click “OK” to close the Audio/Subtitle Windows and then click “Download” to start downloading the episodes you choose.

download HBO Max to MP4

Further, if required you can change the subtitle and audio track by clicking on the gear-like icon.

After conversion, you will find the TV show episodes in MP4 format in the output folder without ads. To see all the downloaded items, go to the History tab.

download HBO Max movie to MP4