Why Does Netflix Keep Kicking Me Out

Grace's user avatar
January 3, 2024

Netflix is the top choice for many when it comes to video streaming. Yet, just like any other app, it can sometimes crash or encounter glitches. If you’re facing being kicked out problems such as the Netflix app crashing or abruptly returning to your device’s menu screen, or TV shows and movies repeatedly stopping, exiting, or bringing you back to the description page, don’t worry. You can follow the steps below to resolve these issues.

1. Check your internet connection

It’s essential to have a stable and strong internet connection to enjoy seamless streaming. To check your internet connection, you can launch another streaming application such as Prime Video or YouTube on your device, or try using a different device within your home network. If you encounter streaming problems across various apps or devices, it’s possible that slow internet speeds may be the issue. In this case, consider restarting your internet router as a potential solution.

Restart your modem and router

  1. Turn off your device.
  2. Unplug your modem and router from the power source.
  3. After waiting for about 30 seconds, plug in your modem and router again.
  4. Wait for about 1 minute, then turn your device back on.
  5. Try using Netflix again.

Boost your Wi-Fi signal with these methods:

  • Move your router and your device closer to each other. If possible, put them in the same room.
  • Use a wired connection to improve internet connection stability.
  • Check with your internet service provider (ISP) for any potential slowdowns on their end.

When you encounter an unstable internet connection, it’s a good idea to close any other apps running on your device to prevent them from using too much memory and bandwidth while you’re watching Netflix. This can help improve your viewing experience.

2. Restart your device

Restarting your device is an effective method to address various application issues, as it stops all background processes and refreshes data stored on your device. This method is effective in addressing problems like the Netflix app crashing or abruptly closing, returning you to your device’s main menu or live television.

Here’s how to perform a device reboot:

  1. Turn off your device. If your device is connected to a power source, disconnect it.
  2. Ensure that your device is completely powered off, not just in sleep or standby mode.
  3. Keep your device turned off for about 15 seconds.
  4. Power on your device and launch Netflix once more.

3. Sign out all devices and sign in to Netflix

Netflix restricts the number of devices that can simultaneously access an account, depending on the specific plan:

  • Standard with ads: Watch on 2 supported devices at a time
  • Standard (ad-free): Watch on 2 supported devices at a time
  • Premium (ad-free): Watch on 6 supported devices at a time

If you exceed the device limit, or if someone logs in from a different device, Netflix might log you out for security reasons. This ensures that your account is being used only by authorized users and devices. So, if you share your Netflix account, make sure everyone is aware of the device limits to avoid interruptions.

You can also sign out of Netflix on all devices to remove unauthorized devices and change your Netflix password to prevent unauthorized users from logging into your account.

How to sign out all devices on Netflix

  1. Log in to your Netflix account from Netflix.com on your web browser.
  2. Click on your profile picture in the top right corner and select Account from the drop-down menu.

  1. Scroll down to the SECURITY & PRIVACY section, and select Sign out of all devices.

  1. Click the Sign Out button to log out of all devices on your Netflix account.

Once you’ve signed out of all devices associated with your account, sign back into Netflix on your current device to enjoy uninterrupted streaming.

4. Update or Reinstall the Netflix app

Sometimes, outdated apps can result in various bugs and errors. Make sure your Netflix app is updated to the latest version, which might resolve problems like being unexpectedly kicked out.

How to update the Netflix app on your device:

  1. Open the Application Store app on your device.
  2. Search for and locate the Netflix app.
  3. If you see the option of Update, tap it. If this option is not visible, it means the app is already up to date.

If updating the Netflix app doesn’t resolve the issue, you can try uninstalling and then reinstalling the app. This process can help eliminate any corrupted files or bugs that might cause problems of being logged out. However, it’s important to note that uninstalling the app will delete any downloaded content on your device and sign you out of your Netflix account. So, make sure to have your login credentials handy.

5. Update your device operation system

If your device asks you to sign in to Netflix every time you connect, it might be due to a technical problem that’s preventing your device from staying signed in. In most cases, this issue can be resolved by updating your device’s operating system. To update your system, you can typically go to your device’s Settings, look for “System Update” or “Software Updates,” and select the option to update your device’s operating system.

6. Download Netflix titles to MP4 and watch offline

To avoid any issues with Netflix repeatedly logging you out and to enjoy the flexibility of watching Netflix content offline anytime, consider downloading your favorite movies and shows to MP4.

Netflix downloads are typically available to subscribers of ad-free plans and are restricted to specific devices through the Netflix app. Additionally, these downloads have expiration dates, with some titles expiring 48 hours after the initial play. However, with Pazu Netflix Video Downloader, you can download your favorite titles from Netflix using an ad-supported membership and watch them offline on different devices without worrying about expiration dates.

Pazu Netflix Video Downloader is a desktop program for Netflix users to download Netflix videos without the Netflix app. It can bypass the DRM from Netflix and download movies and TV shows from Netflix to MP4 and MKV. The converted files can be preserved in high quality as 1080p after a fast download process, with subtitles and audio tracks kept 100% the same as the original video. This means you can easily transfer and enjoy the downloaded files on any compatible device of your choice.

Netflix video downloader

Netflix Video Downloader

Download Netflix movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Netflix.
  • Download videos in 1080P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

Step 1. Launch Pazu Netflix Video Downloader

Download, install, and launch Pazu Netflix Video Downloader on your Mac or Windows. Log in to your Netflix account.

Click the key icon and enter your registration code to unlock the full version of the downloader if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Netflix video downloader

Step 2. Add Netflix movies/TV shows

Search for a show or movie you want to download from Netflix.

add movies or shows

Step 3. Choose video format/quality

Click the gear icon on the top right corner to customize:

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
video settings

Step 4. Start to Download Netflix videos

Click the Download icon on the right of the title you want to download.

As you can see from the screenshot, all episodes are checked by default. Uncheck those episodes you don’t want to download if there are any.

select episodes

You can also click the three lines and gear icon to choose audio/subtitle languages for each episode. To close the window, click the OK button.

episode settings

Click the Download button on the bottom right corner. The downloading begins.

download netflix videos

After downloading, click History and find the video in MP4 format. You can now transfer the downloaded videos and watch them whenever you want.