How to Change, Reset, and Recover Your Netflix Password

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July 16, 2024

There are numerous reasons why you might want to update your Netflix password. Whatever your motivation may be, this guide is designed to assist you in changing or recovering your Netflix password under various circumstances, including:

  1. Changing your Netflix password for increased account security or to remove unauthorized access.
  2. Resetting your Netflix password if you can’t sign in or have forgotten your password.
  3. Recovering your account details when you can’t recall the email address or phone number associated with your Netflix account.

Change Your Netflix Password

On the Netflix App

  1. From the Netflix app on your iPhone or Android, tap My Netflix at the bottom right and select the three lines in the top right corner.
  2. Select Account.
  3. Tap “Change Password” under your email address.
  4. Enter the current and a new password, and tap the “Save” button.

Using a Web Browser

  1. Visit the Netflix website on your web browser and log in to your account.
  2. Click on your profile image in the top right corner and select Account in the drop-down menu.

  1. Choose Update Password under Quick Links.

  1. Enter your current and new password, then click the Save button.

Your Netflix password will be updated. Remember to sign into your account with the new password you just created.

How to Reset Your Netflix Password

If you are unable to sign in or can’t remember your password to Netflix, you can reset it through email or text message if you’ve already added a phone number to your account. 

  1. Go to and click the Sign In button in the top right corner.
  2. Click “Forgot password”. Netflix will direct you to the login help page.

  1. Reset password by email:
    • Select “Email“, enter your email associated with your Netflix account, and click the Email Me button.
    • Go to your inbox to find the email from Netflix about resetting your password. Click the link in the email to be signed in to Netflix automatically.
    • Once signed in, you’ll be asked to create a new password. Follow the instructions to create a new password.

  1. Reset password by text message (SMS):
    • Choose Text Message (SMS) on the login help page, enter the phone number associated with your account, and click Text Me.
    • A verification code will be sent to you via text message, and you need to enter this code within 20 minutes to proceed with the password reset.
    • After inputting the code, you’ll be prompted to create a new password.


  • The link in the email will expire after 24 hours. If it is expired, send yourself another email from
  • If you didn’t get the email, check it in your spam, junk, or promotions folders, and in any email filters you set up.

Recover Your Netflix Account Info

Step 1. Visit and click I don’t remember my email or phone.

If you don’t see this option, recovery by billing information isn’t available in your region. Contact Netflix for help.


Step 2. Enter the first name, the last name, and the credit or debit card number used for the account. Then click Find Account.


Netflix will look for your account with that information. If the account information is not found, Netflix will send a password reset email to the email address on the account.

Extra Tip: How to Download and Save Netflix Titles to MP4?

Netflix downloads are typically available to subscribers of ad-free plans and are restricted to specific devices through the Netflix app. Additionally, these downloads have expiration dates, with some titles expiring 48 hours after the initial play.

However, if you’re interested in downloading your favorite titles from Netflix using an ad-supported membership or want to watch them offline on different devices, you can make use of Pazu Netflix Video Downloader. This tool enables you to bypass these limitations and enjoy your content more conveniently.

Pazu Netflix Video Downloader is a desktop program for Netflix users to download Netflix videos without the Netflix app. It can bypass the DRM from Netflix and download movies and TV shows from Netflix to MP4 and MKV. The converted files can be preserved in high quality as 1080p after a fast download process, with subtitles and audio tracks kept 100% the same as the original video. Additionally, it removes all Netflix download limitations, such as expiration issues and device restrictions. This means you can easily transfer and enjoy the downloaded files on any compatible device of your choice.

Netflix video downloader

Netflix Video Downloader

Download Netflix movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Netflix.
  • Download videos in 1080P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

Step 1. Launch Pazu Netflix Video Downloader

Download, install, and launch Pazu Netflix Video Downloader on your Mac or Windows. Log in to your Netflix account.

Click the key icon and enter your registration code to unlock the full version of the downloader if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Netflix video downloader

Step 2. Add Netflix movies/TV shows

Search for a show or movie you want to download from Netflix.

add movies or shows

Step 3. Choose video format/quality

Click the gear icon on the top right corner to customize:

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
video settings

Step 4. Start to Download Netflix videos

Click the Download icon on the right of the title you want to download.

As you can see from the screenshot, all episodes are checked by default. Uncheck those episodes you don’t want to download if there are any.

select episodes

You can also click the three lines and gear icon to choose audio/subtitle languages for each episode. To close the window, click the OK button.

episode settings

Click the Download button on the bottom right corner. The downloading begins.

download netflix videos

After downloading, click History and find the video in MP4 format. You can now transfer the downloaded videos and watch them whenever you want.