How to Reset Your Netflix Password

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Grace
March 14, 2026

If you forgot your Netflix password, Netflix provides a sign-in code as a quick fix. This code will be sent to your email or phone. However, resetting your password offers a more permanent solution. So you won’t have to wait for a new code every time you want to log in. This guide offers step-by-step instructions to recover your Netflix password or account and regain easy access to your streaming.

Contents

How to Reset Your Netflix Password

If you can’t remember your Netflix password, you can reset it through email or text message if you’ve already added a phone number to your account. 

  1. Go to the Netflix website and click the “Sign In” button in the top right corner.
  2. Enter your email or mobile number and click “Continue.”
  3. Click “Get Help” under “Use Sign-in Code” and then select “Forgot password”. Netflix will direct you to the login help page.

Note: If you’re prompted to the “Enter the code we sent to your email” page, click “Get Help” and select “Use password instead.” Then follow step 3.

Netflix forgot password

  1. Reset password by email:
    • Select “Email”, enter your email associated with your Netflix account, and click the Email Me button.
    • Go to your inbox to find the email from Netflix about resetting your password. Click the link in the email to be signed in to Netflix automatically.
    • Once signed in, you’ll be asked to create a new password. Follow the instructions to create a new password.
Netflix reset password via email

Note:

  • The link in the email will expire after 24 hours. If it has expired, send yourself another email from https://www.netflix.com/loginhelp.
  • If you didn’t get the email, check your spam, junk, or promotions folders, and any email filters you set up.
  1. Reset password by text message (SMS):
    • Choose Text Message (SMS) on the login help page, enter the phone number associated with your account, and click Text Me.
    • A verification code will be sent to you via text message, and you need to enter this code within 20 minutes to proceed with the password reset.
    • After inputting the code, you’ll be prompted to create a new password.
Netflix reset password via mobile

How to Recover Your Netflix Account Info

If you’ve forgotten both your Netflix login email and password, don’t worry! You might still be able to recover your account using your payment information. However, this option may not be available in all regions. Here’s how:

Step 1. Visit https://www.netflix.com/loginhelp and click I don’t remember my email or phone.

If you don’t see this option, account recovery by billing information is unavailable in your region. In this case, you’ll need to contact Netflix customer support for further assistance.

Dont-remember-email

Step 2. Enter your first name, last name, and the credit or debit card number associated with your Netflix subscription. Then click Find Account.

Netflix-Forgot-Email

Netflix will search for your account based on the provided information. If a matching account is found, Netflix will send a password reset email to the email address associated with that account. Be sure to check your inbox (including spam folders) for the email.

How to Change Your Netflix Password

On the Netflix App

  1. From the Netflix app on your iPhone or Android, tap “My Netflix” at the bottom right and select the three lines in the top right corner.
  2. Select “Account.”
  3. Tap “Password” under your email address.
  4. Enter the current and a new password, and tap the “Save” button.
Change password on Netflix app

Using a Web Browser

  1. Visit the Netflix website on your web browser and log in to your account.
  2. Click on your profile image in the top right corner and select Account in the drop-down menu.
Netflix-Account

  1. Choose Update Password under Quick Links.
Update-Password

  1. Enter your current and new passwords, then click the Save button.
Change Netflix password

Your Netflix password will be updated. Remember to sign in to your account with the new password you just created.

Extra Tip: How to Download and Save Netflix Titles to MP4

Netflix offers offline viewing for movies and TV shows on mobile devices and select Chromebooks. However, these downloads are restricted to the Netflix app and can’t be shared or transferred. If your subscription ends, downloaded content becomes unavailable.

To enjoy your favorite Netflix titles offline without restrictions, consider using a dedicated Netflix downloader. This allows you to download content directly to MP4 on your device, ensuring you can watch it anytime, anywhere, even without an active subscription.

Pazu Netflix Video Downloader is a desktop program that lets Netflix users download videos without the Netflix app. It can download movies and TV shows from Netflix to MP4 and MKV. The converted files can be preserved in high quality as 1080p after a fast download process, with subtitles and audio tracks kept 100% the same as the original video. Additionally, it removes all Netflix download limitations, such as expiration issues and device restrictions. This means you can easily transfer and enjoy the downloaded files on any compatible device of your choice.

Netflix video downloader

Pazu Netflix Video Downloader

Download Netflix movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Netflix.
  • Download videos in 1080P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

Step 1. Launch Pazu Netflix Video Downloader

Download and install Pazu Netflix Video Downloader. Select the Netflix icon and log in to your Netflix account. 

Click the Settings icon (three lines icon) > “Register” and enter your registration code to unlock the full features. Otherwise, proceed with the free trial.

Netflix Video Downloader

Step 2. Choose video format/quality

Click the Settings icon (three lines icon at the top right) and select “Preferences” to set the download format as MP4. You can also customize video codec, audio, subtitle languages, and more.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Keep Audio description and 5.1 surround sound or not
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle types: Soft subtitles, External subtitles, or Hard subtitles.
Netflix Video Downloader

Step 3. Add Netflix movies/TV shows

Browse the built-in web player to find the movie/TV show you want to download. Click the green + button to load the movie or TV show.

Netflix Video Downloader


Or click the Search tab at the top, enter the title name or URL in the search bar to find a movie or TV show.

Download Netflix movies and shows

Step 4. Download Netflix videos

Click the Download icon next to a movie or TV show.

For a movie, click the Download icon to start downloading.

For a TV show, click the Download icon to choose episodes for downloading. You can also click the lines and gear icon to select subtitles and audio tracks for each episode. Then click the Download button.

Download Netflix tv shows

Once downloaded, click History > the Folder icon to find the downloaded videos.

Download Netflix videos

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