Solved: Netflix keeps crashing on Roku TV

Emma's user avatar
December 12, 2023

Roku streaming player offers an incredible way to convert any TV into a smart TV, even while traveling away from home. Additionally, Roku TVs are also available, providing a seamless smart TV experience without the need for an external device.

Whether using Netflix on a smartphone, tablet, or computer, you have undoubtedly encountered a time when Netflix was “frozen” or “stuck”, or simply stopped responding. Like these smart devices, your Roku streaming device also has an operating system that runs software applications, and although uncommon, it too can become unresponsive. If Netflix keeps crashing on your Roku device, whether streaming player or Roku TV, here are some steps you can take to try and fix the issue:

Solution to fix Netflix keeps crashing on Roku TV

1. Hard Restart your Roku device

Turn off your Roku device using the remote. Unplug the power cable from the power outlet, wait for one minute, and then plug the power cable back in, and turn Roku device back on.

2. Uninstall/reinstall Netflix

When removing a channel, please make sure to restart your Roku device before adding the channel back again, specifically in that order to ensure the process is successful.

To uninstall

  1. Press the Home button on your Roku remote.
  2. Highlight the Netflix app.
  3. Press the Star button on your remote to open the options menu.
  4. Select the Remove channel option and confirm when prompted.

Then restart your Roku device(navigating to Settings System System restart Restart).

Now reinstall Netflix channel after your Roku device restarts.

  1. From the home screen, choose Streaming Channels.
  2. Choose Movies & TV > Netflix > Add Channel.
  3. Choose Go to channel.
  4. Try Netflix again.

3. Clear Cache on Roku

From the remote control, press the following buttons consecutively:

  1. Press Home 5 times.
  2. Press Up.
  3. Press Rewind 2 times.
  4. Press Fast Forward 2 times.

It will take about 15-30 seconds to clear cache and restart.

4. Reset the network connection

A network reset is helpful if you experience issues with multiple streaming channels.

  1. Press Home icon on your Roku remote
  2. Scroll and select Settings
  3. Select System – Advanced system settings
  4. Select Network connection reset
  5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

5. Have you reached your device limits?

The amount of devices that can stream Netflix simultaneously varies depending on your plan. The basic Netflix plan allows only one device to operate, but this number can go up to two devices for the standard plan, or four devices for the premium one. If you have reached device limit, ask others to stop watching. Or you can upgrade your account if you have one of the lower-end ones.

6. Check for Roku updates

Make sure that your Roku device is running on the latest software update. To check for updates, go to Home > Settings > System > Software Update > Check now. If there are updates available, follow the instructions to install them.

7. Check for Netflix channel updates

  1. Press Home on your remote.
  2. Find Netflix on your channels and highlight it.
  3. Press the Star button.
  4. Select Check for updates.

8. Restart your Roku device

Restarting your Roku device can often resolve any software glitches. To restart, go to Home > Settings > System > System restart > Restart.

9. Factory reset the Roku

If none of the above steps work, you can Factory reset the Roku. Factory reset will clear all personal information and get your device back to a state ready for initial setup.

  1. Press Home home button on Roku remote on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Advanced system settings
  5. Select Factory reset
  6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
  7. Follow the on-screen instructions

How to watch Netflix on Roku without Netflix channel?

If you want to avoid Netflix channel issues, the alternative is to download Netflix movies and TV shows to MP4 and save them to a USB drive. Then insert the USB drive to your Roku device and watch the content offline.

Roku Media Player is a channel available for download through the Roku Channel Store. It may also be pre-installed on some Roku® streaming devices. Roku Media Player allows you to watch your own personal video files, listen to your music files, and view your photos using the Roku device’s USB port (if available) or by accessing a media server on your local network.

Pazu Netflix Video Downloader is the best Netflix Video Downloader which is designed for downloading and converting Netflix movies and TV shows to MP4 and MKV without Netflix app. You will like the lossless output quality of Netflix videos which is up to 1080P so that you can enjoy most on any device. Also, subtitles and audio tracks can be kept 100% the same as the original video. The downloading is fast and stable.

Here are the advantages of the Pazu Netflix Video Downloader that you should check out. 

1. Surpass the storage: If you have limited storage in your device, you can directly change the download location and get it on your external memory.

2. No buffering: The Pazu Netflix Video Downloader downloads your content, which means you don’t need to keep your connection in check. Even if the connection gets unstable, you don’t need to worry about it as your content is already downloaded. 

3. Access for a lifetime: Once you have downloaded your favorite show, then you need not search for it again because you can store it on your device for as long as you want. 

Netflix video downloader

Netflix Video Downloader

Download Netflix movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Netflix.
  • Download video in 1080P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

How to download through Pazu Netflix Video Converter? 

Here are the steps through which you can download any of your content through the Pazu Netflix Video Converter. 

Step 1. Launch Pazu Netflix Video Downloader

Download, install and run the Pazu Netflix downloader on your system so that you can download Netflix videos to MP4 in 1080p. At first, you need to log in to your Netflix.

Netflix video downloader

Step 2. Add Netflix movies/TV shows

After signing in to your Netflix through the Pazu Netflix Video Downloader, search for the show or series you want to watch.

Download Netflix video to MP4

Step 3. Choose video format/quality

You will get a variety of videos formats and settings to choose from. You can choose any of them depending upon the size of the file, language preference, etc. 

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
choose Netflix format

Step 4. Start to Download Netflix videos

After setting the preferences, click on the Download icon and wait for the download to complete.

As you can see from the screenshot, all episodes are checked by default. Netflix Video Downloader will help you download them app, no need to tap one by one.

select Netflix show episodes

Then click Download button on the right bottom corner. The downloading begins.

Download Netflix video on Mac

After you are done with the downloads, click on History and you will find all the videos there.

So these are the steps in which you can download any of the Netflix content on your device.

Enjoy your favorite video content and chill!