Solutions to Netflix Error Code UI-800-3

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January 3, 2024

Netflix error code UI-800-3 is a common streaming issue that many users may encounter. It often indicates that there is a need to refresh the information or data stored on your device, or that a network issue is preventing Netflix from loading. This error can be observed on various devices including smart TVs, streaming sticks, Blu-ray players, set-top boxes, or game consoles. Some UI-800-3 error codes come with numbers in parentheses ( ), such as ui-800-3 (207006), requiring specific procedures to troubleshoot the problem.

When the Netflix error code ui-800-3 arises, users will face difficulties streaming content on the affected device. Sometimes, users may find the error code mysteriously disappeared the next day. However, you cannot rely on the “magic” to happen each time. In this article, we will present several solutions to address Netflix Error Code UI-800-3, including those with numbers in parentheses.

Part 1. How to Fix Netflix Error Code UI-800-3?

If your device displays the error code as just “ui-800-3,” it suggests that a refresh of stored information may be needed, or there could be a network issue preventing Netflix from launching. Follow the solutions below to resolve the problem.

1. Hard Reboot Your Device

A hard reboot is a process of restarting your device after completely cutting off its power. This method is effective in addressing the ui-800-3 issue, as it stops all background processes and refreshes data stored on your device. 

  1. Unplug your device from power.
  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
  3. Plug your device back in.
  4. Turn your device on and try Netflix again.

For optimal results, you can also try signing out and then signing back into your Netflix account after turning your device on.

2. Restart Your Wi-Fi Router

The error code ui-800-3 can just point to a network issue that stopped Netflix from opening. In such cases, try to resolve the problem by restarting your Wi-Fi router and modem to restore your internet connection.

  1. Turn off your device, then unplug your router from power.
  2. After 30 seconds, plug your router back in.
  3. Wait 1 minute for the router to reconnect to the Internet.
  4. Turn on your device and try Netflix again.

If the network connection issue persists, check with your internet service provider (ISP) whether any slowdown on their end.

3. Connect to Your Mobile Hotspot

As ui-800-3 is sometimes associated with connection issues, users have reported success in troubleshooting it by connecting the affected device to a mobile hotspot and then switching back to their home network. Follow these steps to resolve the problem:

  1. Turn off your Wi-Fi route.
  2. Enable the hotspot on your phone and use the mobile data.
  3. Connect your device to the mobile hotspot.
  4. Open Netflix on your device, reset or sign out of Netflix, and then log in again.
  5. Once succeed, turn on the Wi-Fi router and switch the TV back to it.

4. Sign Out and Back Into Netflix

Signing out and logging back into your Netflix account is another effective way to refresh your data and potentially solve this error code issue. To sign out of Netflix:

  1. Go to the Netflix home screen, then go Left to open the menu.
  2. Press Down to the bottom of the menu, then go Right and select Get Help.
  3. Select Sign out.
  4. Sign back into your Netflix account and try streaming your desired content again.

If your device is on the error code screen, select More Details > Sign out or Reset. Then you can sign back in and try Netflix again.

If you have trouble signing out of Netflix on your device, sign into and select Sign out all devices.

5. Clear Netflix Cache and Data

The Netflix cache stores temporary files, cookies, and settings on your device, facilitating a seamless resume from where you left off watching. However, a corrupted cache may impact the app’s functionality, leading to issues such as the error code ui-800-3. Clearing the Netflix cache can help address these problems and potentially resolve the error code.

To clear the Netflix cache on most smart TVs and TV-connected devices, you can follow these steps:

  1. Go to “Settings” on your Smart TV and find the “App” section
  2. Locate Netflix and select it.
  3. Select the “Clear Cache” and “Clear Data” options.

6. Reinstall the Netflix App

The error code ui-800-3 sometimes indicates that you need to refresh the information or data stored on your device. A direct way to achieve it is to uninstall the Netflix app on your device and reinstall it.

To uninstall and reinstall the Netflix app on your TV and TV-connected devices:

  1. Go to the Home screen on your device, find the Netflix app, then press Options options button.
  2. Select Uninstall/Delete.
  3. Then confirm your selection.
  4. Go to the app store on your device, download and install Netflix again.
  5. Log in to your Netflix account and try again.

Part 2. How to Fix Netflix Error Code UI-800-3 with No in ()?

If the Netflix error code UI-800-3 displayed on your device includes numbers in parentheses ( ), for example, ui-800-3 (100018), you will need to provide specific steps tailored to different code numbers. Below are some common UI-800-3 error codes, along with general strategies to address them:

1. UI-800-3 (205000) / (205040) / (100018) / (202018) / (106038) / (307007)

The UI-800-3 error codes with these numbers in parentheses indicate an issue with data stored on your device that stops Netflix from playing, or information saved on your device that needs to be refreshed. To resolve this, consider restarting your device, signing out/resetting Netflix, or reinstalling the Netflix app.

If you come across Netflix error ui-800-3 (307007) on the NVIDIA SHIELD TV, updating your TV to SHIELD Experience version 8.0.1 or higher is necessary to stream movies and TV shows from Netflix. To update SHIELD Experience:

  1. From the home screen of the NVIDIA SHIELD TV, select the Settings icon.
  2. Choose Device Preferences > About > System upgrade.
  3. Select Check for upgrade and then confirm Check for upgrade.


This error code often signals a problem with your connection settings. If you’ve made changes to the connection settings on your device, it is recommended to change them back to the default settings. These settings may include:

  • Custom modem settings.
  • Virtual Private Network (VPN) or proxy service settings.
  • Custom DNS settings.

If needed, reach out to the device manufacturer for assistance in adjusting these settings to resolve the issue.

3. UI-800-3 (100061)

It typically points to a hardware issue on set-up boxes. Try reloading the Netflix app with the following steps:

  1. Select More Details on the error screen.
  2. Select Reload Netflix.
  3. Once the app reloads, try Netflix again.

4. UI-800-3 (207003)/(307006) and (207006)

UI-800-3 (207003) and (307006) typically indicate a hardware issue on set-up boxes and smart TVs, while UI-800-3 (207006) points to a Digital Rights Management (DRM) issue.*

To address these issues, it is recommended to contact the device manufacturer for assistance with the following steps. After each step, try to access Netflix again to see if it resolves the problem:

  1. Update your device’s firmware or software to the latest version.
  2. Restore your device to its original settings, like when you first got it.

Note: These steps may lead to the removal of apps, data, or settings stored on your device. Before proceeding, ensure you have your Wi-Fi name and password, as well as your Netflix sign-in information ready.

*Digital Rights Management (DRM) is software designed to authorize the playback of copyrighted material.

5. UI-800-3 (104001)

This error indicates that your device may not be certified to run the Netflix app or that the Netflix app is no longer available for your device. To continue watching Netflix, switch to another device that is supported by Netflix. If you are using a Smart TV or set-up box, consider upgrading your streaming player to Amazon Fire Stick, Roku Stick, or Apple TV 4K.

Extra Tip: How to Download Netflix to MP4?

Netflix allows users to download TV shows and movies to specific devices through the Netflix app. However, the downside is that once a subscription is canceled, these downloaded titles become inaccessible. Nevertheless, Pazu Netflix Video Downloader presents a solution, enabling users to download content from Netflix and enjoy it offline on various devices even after their membership has ended.

Pazu Netflix Video Downloader is a robust desktop program for Netflix users to download Netflix videos without the Netflix app. It can bypass the DRM from Netflix and download movies and TV shows from Netflix to MP4 and MKV. The converted files can be preserved in high quality as 1080p after a fast download, with subtitles and audio tracks kept 100% the same as the original video.

With Pazu Netflix Video Downloader, you can easily transfer the downloaded files to any compatible device of your choice. This means that even after canceling a Netflix subscription, you can still access and watch your favorite Netflix titles offline.

Netflix Video Downloader

Download Netflix movies & TV shows to MP4 with HD quality. 

Netflix video downloader
  • Download movies & TV shows from Netflix.
  • Fast downloading speed.
  • Download videos in 1080P.
  • One-click to download all seasons and episodes.
  • Preserve audio tracks and subtitles.
  • Preserve 5.1 surround sound and Dolby Atmos audio quality.

Step 1. Launch Pazu Netflix Video Downloader

Download, install, and launch Pazu Netflix Video Downloader on your Mac or Windows. Log in to your Netflix account.

Click the key icon and enter your registration code to unlock the full version of the downloader if you have purchased a registration. If you haven’t, go ahead with the free trial version.

Netflix video downloader

Step 2. Add Netflix movies/TV shows

Search for a show or movie you want to download from Netflix.

add movies or shows

Step 3. Choose video format/quality

Click the gear icon on the top right corner to customize:

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
video settings

Step 4. Start to Download Netflix videos

Click the Download icon on the right of the title you want to download.

As you can see from the screenshot, all episodes are checked by default. Uncheck those episodes you don’t want to download if there are any.

select episodes

You can also click the three lines and gear icon to choose audio/subtitle languages for each episode. To close the window, click the OK button.

episode settings

Click the Download button on the bottom right corner. The downloading begins.

download netflix videos

After downloading, click History and find the video in MP4 format. You can now transfer the downloaded videos and watch them whenever you want.