Netflix Common Issues on PS5 and Solutions[Full Guide 2023]

Emma's user avatar
July 10, 2024

PS5 is positioned as an all-in-one entertainment system that caters to both gaming enthusiasts and those looking for a multimedia experience. Users can seamlessly switch between gaming and media applications, making it a versatile and comprehensive entertainment device.

The PlayStation 5 (PS5) supports various streaming services, including Netflix. Users can access the Netflix application from the Media section on their PS5 and use it to stream a wide variety of movies, TV shows, documentaries, and original content provided by Netflix.

However, Netflix doesn’t always work smoothly on PS5. This guide walks you through a series of solutions to fix Netflix not working on PS5.

1. Netflix Black Screen on PS5

PS5 uses HDCP 2.1 standards, if your old TV does not support it, you need to force the HDCP version to 1.4. To do so, boot into Safe Mode, select the 2nd option: Change Video Output > HDCP Mode > HDCP 1.4 only.

2. Netflix error code NW-4-7

If you’re getting the NW-4-7 Netflix error code on a PS3, PS4, or PS5 video game console, making some quick changes to the DNS settings could do the trick.

  1. Click Settings.
  2. Click Network.
  3. Click Settings.
  4. Click Set Up Internet Connection.
  5. Click on your network.
  6. Click Advanced Settings.
  7. Click DNS Settings.
  8. Click Manual.
  9. Enter Primary –, Secondary – to match the Google DNS which generally works.
  10. Click OK to save the changes.

3. Netflix Error Code NW 6-503

See if PlayStation Network is down. PS3, PS4, and PS5 can disconnect from Netflix when the PlayStation Network service goes offline.

4. Netflix Error Code UI-113

Shut your PS5 off, unplug it, and then plug it back in to power cycle the device. This fresh start can fix a lot of connectivity issues, and it also forces the Netflix app to clear out and restart.

If power cycling your device doesn’t get rid of your error code UI-113, then the next step is to sign out of Netflix, close the app, start it back up, and sign back in. This may clear out corrupted data or cache files when you sign back in.

5. Netflix sound is less rich on PS5

Turn off 3d sound. Netflix uses Dolby which isn’t supported with 3d sound.

6. can’t launch Netflix “can’t start game or app”, code E2-FFFFFFFF

Uninstalled and reinstalled Netflix and then reboot PS5.

Or you can simply switch profiles.

7. Do not show Ultra HD titles

Check if you have:

  • A TV compatible with Ultra HD streaming from Netflix, connected to your PlayStation via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
  • A Netflix plan that supports streaming in Ultra HD. 
  • A steady internet connection speed of 15 megabits per second or higher.
  • Streaming quality set to Auto or High.

8. Sound issues with 4K media

When watching specifically 4K media, the voices have a strange vibrato to them, and there’s a slight buzzing in the background. With HD the issue is gone. The audio is also normal using the Netflix app on my SmartTV.

Solution: Pause the show and go to the bottom next to the subtitles. Chang audio output from English Original to English [Original] and it will sound normal.

9. Netflix keeps checking internet connection

Recently many users report this issue “Netflix keeps checking internet connection” on Reddit, but currently Netflix hasn’t fixed it. The alternative is to download Netflix movies/TV shows to MP4 and then play them on PS5 from USB drive.

10. Netflix stutter/lag/freeze

First check your internet speed. Restart Netflix, restart PS5, delete or move some apps to an extended hard drive for more space for RAM. Uninstall/reinstall Netflix. If all of these don’t work, you can choose the alternative – downloading Netflix movies/TV shows to MP4 and then play them on PS5 from USB drive.

11. Download Netflix videos to MP4 and play on PS5 from USB drive

Pazu Netflix Video Downloader is the best Netflix Video Downloader which is designed for downloading and converting Netflix movies and TV shows to MP4 and MKV on Mac/Windows. You will like the lossless output quality of Netflix videos which is up to 1080P so that you can enjoy most on any device. Also, subtitles and audio tracks can be kept 100% the same as the original video. The downloading is fast and stable.

Netflix video downloader

Netflix Video Downloader

Download Netflix movies & TV shows to MP4 with HD quality. 

  • Download movies & TV shows from Netflix.
  • Download video in 1080P.
  • Preserve audio tracks and subtitles.
  • Fast downloading speed.

How to download through Pazu Netflix Video Converter? 

Here are the steps through which you can download any of your content through the Pazu Netflix Video Converter. 

Step 1. Launch Pazu Netflix Video Downloader

Download, install and run the Pazu Netflix downloader on your system so that you can download Netflix videos to MP4 in 1080p. At first, you need to log in to your Netflix.

Netflix video downloader

Step 2. Add Netflix movies/TV shows

After signing in to your Netflix through the Pazu Netflix Video Downloader, search for the show or series you want to watch.

Download Netflix video to MP4

Step 3. Choose video format/quality

You will get a variety of videos formats and settings to choose from. You can choose any of them depending upon the size of the file, language preference, etc. 

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, French, German, Japanese, Spanish, Chinese
  • Subtitle language: English, French, German, Japanese, Spanish, Chinese
choose Netflix format

Step 4. Start to Download Netflix videos

After setting the preferences, click on the Download icon and wait for the download to complete.

As you can see from the screenshot, all episodes are checked by default. Netflix Video Downloader will help you download them app, no need to tap one by one.

select Netflix show episodes

Then click Download button on the right bottom corner. The downloading begins.

Download Netflix video on Mac

After you are done with the downloads, click on History and you will find all the videos there.

So these are the steps in which you can download any of the Netflix content on your device.

Enjoy your favorite video content and chill!