How to fix HBO Max keeps crashing on Roku?

Emma's user avatar
December 12, 2023

Roku streaming devices allow you to stream content on your TV and much more. The device works perfectly and is an amazing way to turn a TV into a smart TV – even when travelling away from home. As a matter of fact, Roku devices come in multiple forms: players such as Roku Express, streaming sticks, Roku Ultra, Roku Streambar and Roku TVs.

HBO Max is a streaming app that combines all of HBO with even more must-see TV series, blockbuster movies, and exclusive Max Originals.

How to Install HBO Max on Roku?

On your Roku streaming device, go to Streaming Channels > Search Channels and enter HBO Max. Then select HBO Max and choose Add Channel. Once downloaded, open HBO Max and sign in or select Choose a Plan.

If HBO Max crashes every time when you open the app and Roku goes back to the home screen, don’t worry, here are the solutions.

If HBO Max keeps crashing on Roku, How to fix?

1. Remove and add HBO Max

The first step to try when a channel isn’t working correctly is to remove the channel, reboot the Roku (don’t skip this step, and for a Roku TV this isn’t just turning it off and on), then install the channel again.

  1. On your Roku, highlight the HBO Max channel and press the Star button (*).
  2. Choose Remove channel.
  3. Choose Remove to confirm. 
  4. Restart your Roku streaming player or Roku TV.
  5. Search for HBO Max in the Channel Store.
  6. Select Add channel.
  7. Open HBO Max, sign in, and try streaming again.

Note  If you subscribed to HBO Max through Roku and your subscription is active, you can’t remove the HBO Max channel.

2. Check your internet connection

Press the Home button on your Roku remote. Then go to Settings > Network > Check connection. To improve your wireless connection, see Tips for improving your wireless Roku connection.

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

3. Update HBO Max

On your Roku remote, press the Home button, then use the directional pad to highlight the HBO Max channel. Press the Star button (*) to open the Options menu. Here you can check for an update.

4. Update Roku System

On your Roku remote, press the Home button. Go to Settings > System > System update > Check now. This will install software updates for your Roku streaming device and your channels.

5. Unplug your Roku device

  1. Unplug your Roku streaming player or Roku TV.
  2. Wait 20 seconds and then plug your device back in.
  3. Reopen HBO Max and try streaming again.

6. Sign out and restart your Roku device

  1. Sign out of HBO Max.
  2. Do one of the following:
    • Roku streaming player: Go to Settings > System > System restart.
    • Roku TV: Go to Settings > System > Power > System restart.
  3. Reopen HBO Max, sign in, and try streaming again.

7. Play something from the Home screen

  1. From the Roku Home screen, go to Search.
  2. Search for an HBO Max series or movie (e.g. The Flight Attendant or Tokyo Vice).
  3. Choose HBO Max from the search results to open the app.

8. Play HBO Max on Roku from USB drive

Besides the streaming apps, Ruku also allows you to play media from USB drive the Roku Media Player. Insert USB drive to your Roku device, launch Roku Media Player and then select the videos you want to play.

If the options above don’t work for you, Pazu HBO Max Video Downloader is necessary. With it, you can easily download any movies and TV shows from HBO Max to your Mac or PC and save them to MP4 or MKV format with all audio tracks and subtitles. Pazu HBO Max Video Downloader allows you to save all your favorite HBO Max videos on your devices without the HBO Max app, and then you do not need to worry about the crash on Roku any more, you can watch them on Roku offline with ease.

In the following guide, we will show you how to use Pazu HBO Max Video Downloader to download HBO Max movies or TV shows to MP4 or MKV format with high quality on the Mac/PC.

Step 1. Run Pazu HBO Max Video Downloader on your Windows/Mac.

Download, install and launch Pazu HBO Max Video Downloader on your Windows. Log in your HBO Max account.

Click the key icon and enter your registration code to unlock the full version if you have purchased a license. If you haven’t, go ahead with the free trial version.

HBO Max Video Downloader

Step 2. Search HBO Max movies/TV shows to download.

Search the shows and movies you want to download. Enter the movie/TV show title in the search field.

You will get the same results as you search from HBO Max website or app as HBO Max Video Downloader features powerful HBO Max search engine.

Or copy&paste the link of the movie/TV show from HBO Max website. Then click the Search icon.

HBO Max Video Downloader

Step 3. Choose video format/quality

After selecting movie or TV show you want to download, you need to select the video format, codec, audio and subtitle languages, output folder, etc. by clicking on the setting icon.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, Deutsch, Español, Français, 日本語, 简体中文.
  • Subtitle language: English, Deutsch, Español, Français, 日本語, 简体中文.
  • Subtitle type: Embedded subtitles, Hardcode subtitles, Independent subtitles
  • After converting: Open the output folder or put the computer to sleep.
  • Interface language: English, Deutsch, Español, Français, 日本語, 简体中文.
HBO Max to MP4

Step 4. Start downloading HBO Max movies and TV shows

You can start downloading by clicking on the downloading icon along the side of the TV show or movie.

If your selection is a movie, click  icon next to it and the downloading begins.

After the movie is downloaded, click History button to quickly locate it. 

If your selection is a TV show, click  icon next to it to select episodes you want to download.

Before downloading, you can also click  to choose subtitles and audio tracks for each episode.

Click “OK” to close the Audio/Subtitle Windows and then click “Download” to start downloading the episodes you choose.

download HBO Max to MP4

Further, if required you can change the subtitle and audio track by clicking on the gear-like icon.

After conversion, you will find the TV show episodes in MP4 format in the output folder without ads. To see all the downloaded items, go to the History tab.

download HBO Max movie to MP4