How to Fix (HBO) Max Error Code 100?

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February 2, 2024

HBO Max error code 100 generally indicates a connectivity problem. This error commonly arises when the HBO Max app or website faces difficulties in establishing a stable connection with its servers. It can be attributed to various factors:

  1. Network Connectivity: An unstable internet connection or service outrage may cause problems in connection.
  2. Device or Browser Compatibility: It might be due to your device not being supported by HBO Max or the need to update your web browser.
  3. Geographical Restrictions: It may also occur when individuals attempt to access HBO Max in a location where it’s not officially accessible or when using a VPN to bypass geographic restrictions.

To address error code 100 on HBO Max, we’ve provided a list of 8 solutions for you to consider. Additionally, you may explore the option of using a professional HBO Max video downloader as an alternative option to enjoy your favorite content without encountering the error.

1. Check your internet connection

When you come across error code 100 on HBO Max, the initial step is to confirm the stability of your internet connection. If you’re using Wi-Fi, try turning off and then restarting your router. You can also use a wired connection to enhance internet stability. If you’re using a cellular data connection, ensure you have a strong signal.

2. Check for Max service outages

HBO Max may occasionally experience outages. You can visit to verify Max’s server status on Downdetector’s website. Additionally, you can check HBO Max’s official social media channels or their website for information about any ongoing service disruptions.

If the issue is related to the HBO Max server, you’ll need to wait until the service is back up to start streaming again.

3. Close and restart the app or browser

Close the HBO Max app or your browser if you are using the web player, and then reopen it. This simple action can often resolve issues or eliminate error codes, as it clears away lingering issues such as crashed background processes or temporary glitches that cause errors.

4. Restart your device

Restart the device you’re using to access HBO Max, whether it’s a smartphone, tablet, or computer. It stops background processes and refreshes stored data on your device, which can help resolve errors or glitches. Follow these steps to perform a device reboot:

  1. Turn off your device. If it’s connected to a power source, make sure to disconnect it.
  2. Keep your device turned off for approximately 15 seconds.
  3. Power on your device and relaunch HBO Max.

Rebooting your device is often an effective solution to connection or streaming issues.

5. Update the app or browser

Outdated software can lead to connectivity issues and generate error code 100 on Max. Ensure you are using the latest version of the Max app or the most up-to-date web browser.

To update the Max app, go to the app store of your device (such as App Store on iOS and Google Play on Android) and search for Max. Then update the Max app if there is any new version available.

The update process may vary for different browsers. Using Chrome as an example:

To update Google Chrome:

  1. Open Chrome on your computer, and click More Moreat the top right.
  2. Select Help > About Google Chrome.
  3. Click Update Google Chrome. If you don’t see this button, you already have the latest version.
  4. Click Relaunch to complete the update process.

6. Update your device system or try another device

An outdated system of your device may also cause connection errors like error code 100 on Max. To update your system, you can typically go to your device’s Settings, look for “System Update” or “Software Updates,” and choose the option to update your device’s system.

If possible, try accessing HBO Max on a different device to see if the issue persists. This can help determine if the problem is device-specific.

7. Disable your VPN

Using a VPN can redirect your internet connection through servers in different countries. HBO Max might detect this and trigger error code 100. To check if your VPN is the issue, simply disable it and attempt to stream HBO Max again.

8. Clear cache and cookies

Devices often store temporary data to improve performance, but these cached files can become corrupted and lead to connection issues. If you’re using HBO Max on an Android device or a web browser, clearing your app and browser’s cache and cookies is available as an option to solve the problem. This action helps remove corrupted temporary files, reclaim device storage space, and eliminate the error code 100.

To clear the cache of the Max app on your Android phone or tablet:

  1. Open Settings and search for Max. Choose Max from the search results.
  2. Choose Storage & cache (Storage) > Clear cacheClear storage (Clear data).
  3. Open Max, sign in, and try using the app again.

Do the following to clear the cache of Chrome:

  1. Open Chrome on your computer, and click More Moreat the top right.
  2. Choose Clear browsing data.
  3. At the top of the floating window, choose a time range. To delete everything, select All Time.
  4. Check the boxes next to “Cookies and other site data” and “Cached images and files.”
  5. Click Clear data.

Download HBO Max videos to get rid of error codes

While these steps should generally resolve the error code 100 on HBO Max, if you wish to avoid encountering errors in the future, the best solution is to download HBO Max titles for offline viewing. The Max app offers an offline playback feature, but you can only use ad-free plans to download and watch the content on mobile devices. If you wish to download and enjoy your HBO Max content without limitations, the Pazu HBO Max Video Downloader is your optimal choice.

With the Pazu HBO Max Video Downloader, you can easily download Max movies and TV shows in high-definition MP4 format even with the HBO Max ad-supported tier. It supports downloading from HBO Max through name search and URL recognition. Moreover, the tool can capture subtitles and audio tracks in multiple languages simultaneously, eliminating any language barriers.

Empowered by Pazu HBO Max Video Downloader, you can not only save HBO Max videos forever but also watch them on any supported devices freely. Therefore, you will no longer need to worry about encountering error codes on HBO Max in the future.

HBO Max Video Downloader

Pazu HBO Max Video Downloader

  • Download Max Video movies & TV shows on Windows/Mac.
  • Download Max Video in MP4 Format.
  • Keep Audio & subtitles
  • Remove HBO Max ads
  • Fast downloading speed.

Here are the steps on how to Download HBO Max Movies and TV Shows.

Step 1. Run Pazu HBO Max Video Downloader on your Mac or Windows.

Download, install, and launch Pazu HBO Max Video Downloader on your Mac or Windows computer. Log in to your HBO Max account.

Click the key icon and enter your registration code to unlock the full version if you have purchased a license. If you haven’t, go ahead with the free trial version.

HBO Max Video Downloader

Step 2. Search HBO Max movies/TV shows to download.

Enter the movie/TV show name in the search bar, or copy and paste the link of the title from the HBO Max website. Then click the Search icon.

HBO Max Video Downloader

Step 3. Choose video format/quality

After selecting the movie or TV show you want to download, you can customize the video format, codec, audio and subtitle languages, output folder, etc. by clicking the setting icon.

  • Video format: MP4 or MKV
  • Video codec: H264 or H265
  • Audio language: English, Deutsch, Español, Français, 日本語, 简体中文
  • Subtitle language: English, Deutsch, Español, Français, 日本語, 简体中文
  • Subtitle type: Embedded subtitles, Hardcode subtitles, Independent subtitles
  • After converting: Open the output folder or put the computer to sleep
  • Interface language: English, Deutsch, Español, Français, 日本語, 简体中文.
HBO Max to MP4

Step 4. Start downloading HBO Max movies and TV shows

If you’re downloading a movie, clicking the download icon initiates the download.

For TV shows, click the icon to select the specific episodes. Before downloading, you can also choose subtitles and audio tracks for each episode. Click “OK” to close the Audio/Subtitle Windows and then click “Download” to start downloading the episodes you choose.

download HBO Max to MP4

You can change the subtitle and audio track by clicking on the gear-like icon.

change subtitle and audio track

Step 5. Find downloaded videos

After conversion, you can find the TV show episodes in MP4 format from the output folder. To see all the downloaded items, go to the History tab.

download HBO Max movie to MP4