“I downloaded a Harry Potter film to watch offline, but when I went back into the app, it’s not even letting me see my downloads. It keeps saying, “We’re having issues connecting to HBO Max right now. Please try again.” I went on Netflix and I was able to go see my downloads easily, but HBO Max is being pretty disappointing in not letting me see my downloads offline. Like what’s the point of downloading? Can anyone help?” – user from Reddit.
Many HBO Max users complain that downloads won’t play when there is no internet commotion. Don’t worry, here we have listed 9 solutions for you to fix this issue.
Unfortunately, HBO Max only works while in airplane mode. Try the following steps on your phone or tablet:
If this doesn’t help, try below solutions. The 9th solution will definitely work.
Delete the HBO Max app from your phone or tablet and install it again from the app store. Then open HBO Max, sign in, and try streaming again.
– Settings icon 
, and then scroll down and tap Sign out.To access your downloads, you may have to restart your device.
If you’re using an Android phone or tablet or Amazon Fire tablet, try clearing the HBO Max cache. Here’s how:
On Android phone or tablet
On Amazon Fire tablet
You can’t clear the cache for an app like HBO Max on an Apple device, so the easiest way to resolve a potentially corrupted cache is to uninstall the app and then reinstall it.
How to delete downloads?
beside a download and then choose Delete Download.Then find the movie or show and tap the Download icon. If there is no Download icon, this means the show or movie isn’t available to download, or you have the With Ads plan.
HBO Max only allows Ad-Free and Ultimate Ad-Free plan subscribers to download movies and TV shows on phones and tablets. If you have With Ads plan, the download feature is not available. Besides, if you download movies when you have Ad-free plan and then downgrade to With Ads plan of cancel your subscription, the downloads will also become unavailable.
How to check your subscription plan?
and then Subscription.The most effective solution for resolving offline download issues on HBO Max is to save movies and TV shows in the MP4 format on your device. This can be easily accomplished with Pazu HBO Max Video Downloader, which is compatible with both Mac and Windows. This powerful tool grants you the ability to download any HBO Max movie or TV show, including those from ad-supported accounts, in MP4/MKV format. Utilizing its built-in HBO Max search engine, all you need to do is input the title of the movie or TV show, select your preferred output format and quality, and initiate the download process. Importantly, the downloaded content will never expire, ensuring that you can enjoy it offline on any device, even if you cancel your HBO Max subscription.
This method allows you to enjoy HBO Max content without an internet connection. Pazu HBO Max Video Downloader specializes in downloading 1080p movies and TV shows from HBO Max to MP4/MKV on both Mac and Windows platforms. Subsequently, you can view these MP4 downloads on any device without needing the HBO Max app, and rest assured that your downloads will always be accessible.
Step 1: First, you need to install the software on your Mac or Windows device. After launching the software, click HBO Max icon and sign in to your HBO Max account.
Step 2: After logging into your account, click the Search tab, enter the show or movie you want to download in the search bar and click the search icon.
Step 3: Click the 3-lines icon in the upper right corner > Preferences to select the video format, codec, audio and subtitle language, output folder, and so on.
Step 4: After making all the changes, simply click on the download button. For a movie, the downloading starts immediately. For a TV show, you will be presented with all episodes. Select the seasons and episodes you want to download.
Further, if required you can change the subtitle and audio track by clicking on the gear-like icon.
To see all the downloaded items, go to the History tab. Now transfer the downloaded HBO Max movies and TV shows to your phone/tablet and watch them offline such as on your flight without any issues.
Download HBO Max Video movies and TV shows to MP4/MKV on your PC/Mac