Amazon Prime Video users may receive various error messages when using the service. One of them is video unavailable and error code 7031.
“Video Unavailable
We’re experiencing a problem playing this video. For assistance, please go to www.amazon.com/dv/error/7031″
If you are encountering error code 7031 while streaming Amazon Prime Video, try these methods below to see whether you can quickly fix the problem.
On phone and tablet
On browser
On desktop app
Make sure your device is connected to internet connection. Power cycle your modem, router, and device by unplugging from their power sources for about 10 seconds. Once your network is back up and connected to the internet, try streaming something again.
Close the Prime Video app on your device and restart. Try a different browser or restart your web browser if you’re watching on a computer.
Usually, a simple restart of your steaming device refreshes all the system memory registers and makes them ready to start over again. Try to restart your computer or connected device if you are encountering issues while playing Prime Video titles.
Open the App Store and make sure Prime Video app is up to date.
If the device is connected to a TV or external monitor, make sure the HDMI cable and monitor are compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD and/or HDR content).
Make sure you’re not using the same account on multiple devices – you can only stream the same title on two devices at a time.
If you are trying to control your device using Alexa, try unpairing it in the Alexa app and then re-pairing the device.
If you are using a VPN or proxy server, try disabling them as they may interfere with streaming playback. Amazon may think you’re in another country, resulting in possible interruptions while you’re watching content.
The best way to avoid Amazon Prime Video 7031 errors and other bugs is to download Prime Video titles as MP4 and watch them offline. For this purpose, Pazu Amazon Prime Video Downloader is a software designed for Mac and Windows platforms. It allows you to download Prime Video movies and TV shows in MP4 or MKV format. With Pazu Amazon Prime Video Downloader, you can securely and permanently save your favorite content. Downloaded videos can be viewed on multiple devices without the need for the Prime Video app, providing the ultimate offline entertainment experience.
To get started, first you need to download, install and run the Pazu Amazon Video Downloader app on your Mac/Windows and sign in with your Amazon account.
Click the key icon and enter your registration code to unlock the full version if you have purchased a registration. If you haven’t, go ahead with the free trial version.
Start typing the name of the movie or the TV show. Now browse through the results and find something you want to download.
Or you can copy-paste the link of the TV show or movie. Click the search icon to find the TV show or movie you’re looking for.
Before starting to download anything, you’ll need to choose the video quality setting. To do that, tap the Gear icon to open Settings. It is easy to select the output settings at this step using video formats, video codecs, audio languages, or subtitle languages.
Tap the download icon next to the movie or TV show you want to download.
If your selection is a movie, click 
icon next to it and the downloading begins.
If your selection is a TV show, click icon next to it to select the episodes you want to download.
Before downloading, you can also click 
to choose subtitles and audio tracks for each episode. Audio and subtitle languages in Settings only show the 6 common languages. Here you can choose any language from whatever the movie or TV show provides.
Then click Download.
To find the content you’ve downloaded, click the History icon on the top.
Now you can locate the downloaded Prime Video MP4 videos and watch them offline anywhere you want.
Download Amazon Prime Video movies and TV shows to MP4/MKV on your PC/Mac